Gerber Collision & Glass - Jessup
In operation 85 years, 14 years at this location.
Gerber Collision & Glass - Jessup offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Liz was super communicative and helpful. She kept me up to date and got my car done way before the initial due date. Thank you!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication; loved that it was done earlier than expected and that one little flaw noticed was taken care of right away before I left.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and great communication regarding updates
Customer Service - 5.0/5.0
Returned Clean
My Experience - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Everything was great Liz was excellent and the car looks amazing but however there was a few minor issues. One of them being a missing lug nut from the front tire, which is kind of dangerous. Seems like they forgot to put that one back on as the rest were there. The rattling noise I explained had to be repaired at another shop and it was a simple fix as the mount just needed to be re-tightened after the impact from the accident The turbo hose that Liz identified as loose and stated they did the best to get it back on and stay just needed a simple clamp to secure. All in all the service was a great positive experience and made the stress of getting your car repaired after an accident way easier. Shout out Liz for her hardwork and knowledge.
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Good communication with Liz.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent customer care
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
You always made me aware of what was going on
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I really appreciate the service and support provided by Gerber Collision & Glass. They were efficient and supportive in answering my questions before, during, and after getting my car repaired after an accident, which made all the difference after a difficult event. Every person I made contact with was professional, knowledgeable, and helpful!
My Experience - 5.0/5.0 -
Roberto was excellent at assisting me and communicating with me through the process. Truly appreciate it!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Our entire experience was incredible. From the moment the we scheduled the service. The receptionist was helpful and kind. She answered all of our questions. The technician was efficient and responded to all communication. The car looks better now than when we bought it! We have been thrilled to share our experience with our friends. Thank you!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were incredible. The receptionist was very friendly and informative. The work that was completed was fast and of high quality. I highly recommend them.
My Experience - 5.0/5.0 -
Great communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service quality and workmanship throughout the company!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great team
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
I did not get charged the initial quote that I was provided in written form.
Customer Service - 2.5/5.0 -
I left my van at the Gerber facility and waited about a week. The part still had not come in. It took over two weeks for the facility to get the part finally in which I was then charged more than I was quoted.