Gerber Collision & Glass - Kennewick

4.8 (2,633reviews)
98%
6211 W Okanogan Ave,  Kennewick,  WA  99336

In operation 85 years, 8 years at this location.

Gerber Collision & Glass - Kennewick offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,633)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, with frequent text updates, photos, and prompt responses keeping customers informed throughout the process. Timeliness was another highlight, as numerous vehicles were completed ahead of schedule. The welcoming and professional front office staff received repeated commendations for their helpfulness and attentiveness. A few customers noted areas for improvement, including occasional conflicting communication updates, minor repair oversights requiring return visits, and isolated concerns about work quality or unauthorized actions, all drawn directly from customer comments.
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"... result My car honestly looks better than before. They went above and beyond to make sure I was happy, took extra care with my baby, worked directly with ..." Read more
"... They did an excellent job repairing my bumper, and the quality of the work exceeded my expectations. The repair was completed quickly, and they kept ..." Read more
"I was just short of amazed by their customer service, communication, and Repair was fabulous. I would absolutely recommend Gerber to anyone, especially ..." Read more
"... the car with Mustang parts was done as promised. The color match to fix dents in the trunk was very professional! The car was delivered completed several days before ..." Read more
"... dents in the trunk was very professional! The car was delivered completed several days before the promised date. I would recommend Gerber Collision & Glass to anyone ..." Read more
"Before expected. They stayed in contact with us the entire way! Even with part delays and the hurdles they came ..." Read more
"It was finished in only 5 days but i was expecting at minimum 2 weeks , so definitely a lot sooner"
"... in replacement parts front bumper arrived damaged, my truck was still completed a couple of days early." Read more
"... got a message that the truck would be ready 1017. This is a 4 week schedule not a 2 week schedule. This job was mismanaged, lacking in coordination. ..." Read more
"... Collision did an incredible job! From start to finish, the communication was top-notch. I received automated updates at every step, followed by personal follow-ups from ..." Read more
"I received text message updates throughout the entire process, which made it easy to stay informed. I really appreciated ..." Read more
"Great communication and with photos of progress."
"I was given conflicting information multiple times. I had no idea what was actually happening with my ..." Read more
"Expedient quality service and outstanding communication. I couldn't ask for more."

My Experience

Appreciated the information through text and I knew what was going on while my car was being worked on.

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Returned Clean

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My car was supposed to be finished on August 14 but it wasn’t finished until the 20th. The work looked really good though.

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The customer service was excellent and very helpful.

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Returned Clean

My Experience

Everyone I interacted with was awesome. Process was very easy, communication was great. Work was excellent. Car looks incredible. I felt valued. Thank you everyone for being the best.

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Great customer service I appreciate the communication. Friendly and helpful staff our vehicle looks amazing great job

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My Experience

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My Experience

Through the whole process of everything dealing with my car including insurance and the car rental, Gerber Collision was the best part. I appreciate how supportive they were through the whole process such as frequent updates and anytime I had a question, they were quick and polite when responding. And when I called because I had to extend my rental, I was also supported by the management of Gerber Collision by accommodating me the best they could. I have recommended them to some of my colleagues who were also in a car accident recently. I cannot stress enough how impressed I was and thankful for their kindness and support! 5 out of 5!

My Experience

Very professional, amazing work and there timeline was spot on.

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Clean

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On time good work

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Returned Clean

My Experience

Its like the dent never existed! Great job

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Returned Clean

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Returned Clean

My Experience

It looks as Good as new. With Friendly staff keeping you informed on the progress

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Returned Clean

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I am extremely satisfied with my experience at Gerber Collision & Glass! My car was done sooner than expected and looks perfect! I will definitely recommend this business to anyone who is in need.

Customer Service

Returned Clean