Gerber Collision & Glass - Kingsport

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Colin kept me informed on how the work was going on my car each week

Likely to Recommend - 5.0/5.0 -

Very professional business!

Repair Quality - 5.0/5.0 -

Great people to guide me through the process! Highly recommend Gerber!

Customer Service - 5.0/5.0 -

Excellent customer service!!

Returned Clean

My Experience - 5.0/5.0 -

They did a great job. Looked like new.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Awesome customer service, very quick turn around. Would recommend!

Customer Service - 5.0/5.0 -

Everyone was super friendly and helpful.

Returned Clean

My Experience - 5.0/5.0 -

THANKS FOR THE FAST ACTION, AND GREAT JOB.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Yes I will posted on Facebook already under Kathy Perry

Repair Quality - 5.0/5.0 -

Could ask for a job well done fast and efficient

Customer Service - 5.0/5.0 -

No complaints

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

We have been extremely pleased with Colin Ward and Gerber Collision, we have had both of our vehicles repaired, the service and workmanship are second to none. We woud definitely return in the future.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Repair was quick and well done. Communication was excellent!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Cant even tell where the damage was.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Totally satisfied

Repair Quality - 5.0/5.0 -

Our car was finished in a timely manner and beautifully finished.

Customer Service - 5.0/5.0 -

I liked how they kept me in the loop and their communication was super clear.

My Experience - 5.0/5.0 -

thanks for all your company did. Front lady was very helpful and nice.

Likely to Recommend - 5.0/5.0 -

great

Repair Quality - 5.0/5.0 -

great job. very friendly lady out front very nice

Customer Service - 5.0/5.0 -

great

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gerber was a great choice. They took care of our car quickly, kept us updated throughout the process, and did great quality work.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.5/5.0 -

Previously mentioned issues.

Repair Quality - 1.5/5.0 -

Poor quality fender. Dips in the top edge. Not lined up at all. Hood on the repair side is now a rounded edge while original side is a hard angle. The gap between the hood and the fender is arched. It varries in the middle by an eighth of an inch compared to the front and rear because of the repair quality in the hood. Poor fit on the wheel well insert/cover. Still visible scratches in hood, poorly painted. Would have not accepted it but can't afford to not have a vehicle and dont want to deal with insurance and rental cars. Alternatively, Bumper headlight and grille look good.

Customer Service - 2.0/5.0 -

All was fine until the first mention of something not being up to standard for us and it was automatically the manufactures fault or problem vs the shop and immediately made me feel like trying to correct anything would be way more of a hassle than it was worth.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0