Gerber Collision & Glass - Lebanon
In operation 85 years, 10 years at this location.
Gerber Collision & Glass - Lebanon offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Your customer service was amazing! The rental car was delivered to your shop and picked up there. Your shop communicated well during the process and the work was done in a timely matter.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Absolutely not In fact I will re-direct anyone from using your services
Repair Quality - 0.5/5.0 -
If I could pick zero I would. Completely unprofessional- possibly fraudulent, dishonest pushy. I could go on and on.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 0.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
The 2017 Toyota Rav4 repairs looked like the car came right out of factory.
Customer Service - 4.5/5.0 -
The time it took to get the car repaired was on hold only because insurance took thier time to confirm the go. Gerber always took my call for updates. They were very friendly.
My Experience - 0.0/5.0 -
The service team did an excellent job repairing my vehicle. The employee who prepared my estimate and provided updates throughout the process was professional, helpful, and efficient. When I picked up my car, there was still some glass remaining inside. A service technician immediately came out, apologized, and took the vehicle back to be cleaned again, which I greatly appreciated. Unfortunately, my experience with the phone and front-desk staff was not as positive. Scheduling and communication were inconsistent, and I received conflicting information about whether my vehicle would be cleaned. After more than two weeks of back and forth before I was finally able to drop off my car, I asked whether I would receive updates on the status of the repair. In response, a staff member said, “Why do you care?” I found this comment unprofessional and discourteous, and there were several similar interactions during the process. Overall, I am very satisfied with the quality of the repair work. However, I hope this feedback is used to improve the customer service experience at the front desk and over the phone, as clearer communication and more respectful interactions would make the overall experience much better. Sophia Mantel
My Experience - 5.0/5.0 -
So far the repair looks great on the 1st day. Staff were very nice and kept us informed along the way.
My Experience - 5.0/5.0 -
Work was oerformed to my satisfaction. My car battery went dead during auto body repairs. They replaced the battery, also.
Likely to Recommend - 5.0/5.0 -
I like using local business for repair work or new items.
Repair Quality - 5.0/5.0 -
Worked performed to my satisfaction. They even replaced by battery that had gone bad.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks brand new
Customer Service - 5.0/5.0 -
Appreciated the text updates.
My Experience - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication twice a week on the progress of the repairs. Would never know the car had been damaged.
Customer Service - 5.0/5.0 -
Kyle was great on keeping us informed on the repairs.