Gerber Collision & Glass - Lincoln Park (MI)

4.9 (461reviews)
99%
2323 Dix Hwy,  Lincoln Park,  MI  48146
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In operation 85 years, 3 years at this location.

Gerber Collision & Glass - Lincoln Park offers quality collision repair / auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (461)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, proactive communication, and timely repairs. Many highlighted that their vehicles were returned looking brand new, with paint matching and bodywork described as flawless. Regular updates via calls and texts - typically twice a week - were frequently commended, with customers noting they never had to chase for information. Repairs were often completed ahead of schedule, which delighted many reviewers. Customers also appreciated the friendly, knowledgeable, and professional staff who made them feel valued. Bonus touches like interior and exterior cleaning upon vehicle return were a pleasant surprise. A few customers noted minor areas for improvement, such as wishing for more proactive communication around unexpected changes during the repair process, but these were isolated and generally overshadowed by overwhelmingly positive experiences.
AI-Generated from reviews written in the last 12 months
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"Looks like new if not better!"
"... kept up to date on every aspect of my repair and was completely satisfied with the repair and time it took for completion!!! I would definitely refer & use ..." Read more
"... Collision and Glass did very good work, it was so good I could not tell the car was ever in an accident." Read more
"My car looks beautiful! I truly appreciate the quality of work done on my car, perfection, I got it back much quicker than anticipated ..." Read more
"... problems with the door closing, or with the color, everything is just perfect! My family has used this location in Lincoln Park many times and they are always top ..." Read more
"They took great care of myself and my car. Got it back to be two weeks ahead of schedule and all around were very friendly and communicative ..." Read more
"A week and a half early!!!!"
"Work completed one day earlier than planned completion date."
"Earlier than. Originally. Absurd. Appreciate the expedited service. Not to mention. The Customer relation correspondence ..." Read more
"Repairs were finished early."
"The best communication I have ever had with and business! I received calls on progress every Tuesday and Thursday."
"I never had to call for an update, they kept me well informed twice a week."
"... was so very happy with their customer service. The weekly updates on service status, calls if there were changes, convenience of loaner drop off at their facility. ..." Read more
"Awesome staff, keeps you up to date with text and calls. Never had to call them for statues"
"Communication could have been better but they were responsive to my inquries. They are a busy location. I understand ..." Read more

My Experience

My Experience

Awesome team, very professional and courteous on top of everything informing me every step of the way. Will always recommend them.

Likely to Recommend

Always recommend because I've had nothing but great service from start to finish.

Repair Quality

My car turned out excellent! No problems with the door closing, or with the color, everything is just perfect! My family has used this location in Lincoln Park many times and they are always top notch, very helpful and lovely to work with. Thank you!

Customer Service

The ladies in the office are professional and experts in their trade.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Absolutely

Repair Quality

Very friendly and they kept me up on the progress of my car. Also, it was so convenient to leave my rental car with them instead of having to return it myself.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Gerber is now my shop of choice.

Repair Quality

Jillian was absolutely fantastic, professional, and helped me navigate the repair flawlessly. Gerber did an amazing job with the repair, I am thoroughly impressed!

Customer Service

Everyone at Gerber was great including Josh, giving regular updates, and the techs they have working there.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good work fast

Customer Service

Excellent

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was always updated. Pleasant conversations. Excellent job on my car. Will definitely recommend to friends and family

Likely to Recommend

Absolutely.

Repair Quality

100% satisfied with everything

Customer Service

Was kept updated and questions answered without wait

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Acceptable Service!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would go back if needed in the future. As long as they have the same people and same painter to do the work.

Repair Quality

I’m glad it was suggested to take my vehicle to Gerber Collision in Lincoln Park. My vehicle had damage and I took it there for some bodywork. The service was phenomenal. Everyone there was on point and on their game. They set everything up with the insurance company and car rental. They also said they would try to have the bodywork done within two weeks and they achieve their goal… Both Dianne and Jillian were very knowledgeable about the process and completed everything they said they would.. The bottom line is I was very pleased with Gerber Collision and very pleased with the outcome of their work. My vehicle looked like new straight from the Factory.. I would go back…. Thank you…

Customer Service

Repair shop personnel was knowledgeable. I was very satisfied with customer service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They kept me up to date on the status of my repair. I did have to take my car back only because the AC stopped working and was working prior. But they swiftly fixed the issue the same day. They didn’t hesitate, great service.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Love the service management was awesome helping with each step getting my car repaired kept me updated and went out of there way to get my car back to me as quick as possible

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Professional and knowledgeable

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Keep up the good work

Likely to Recommend

Did a good job

Repair Quality

Everything was explained and timetable kept

Customer Service

Attentive and pleasant

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Staff communicated with me well on the status of my repair.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Really appreciated both workers I interacted with in the office. Glad to know there is a good collision and glass place nearby.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jillian was super helpful and kept me updated at every point of the repair. It was super refreshing!!

Likely to Recommend

They did a good job.

Repair Quality

Everyone was very nice and did everything they told me they would do. And I would tell my friends and family to come to them for work.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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