Gerber Collision & Glass - Macon/Mercer University

My Experience - 5.0/5.0 -

My adjuster did a fabulous job. She put me at ease. Let me know step-by-step. What was going to happen with my vehicle? When I could pick my vehicle up and the time frame of which I had the warranty with the parts that were provided. She was absolutely wonderful and I thank you guys at Gerber collision.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gerber took care of my repairs and was done quickly. I was so happy with the staff and the care and courtesy they gave me and my Toyota Corolla Cross.

Customer Service - 5.0/5.0 -

Absolutely

My Experience - 5.0/5.0 -

It was a great experience and they couldn’t have been any nicer or helpful. Will be using them again when and if needed.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Definitely a 10

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Looking like it was a new Fiat Lounge supposed to be , very happy

Likely to Recommend - 5.0/5.0 -

Did a good job

Repair Quality - 5.0/5.0 -

Performed a very good job 👍

Customer Service - 5.0/5.0 -

Was informed every step of the process

My Experience - 5.0/5.0 -

Yall did great on fixing my door. I was really pleased with the work that was done and really happy that it didn't take as long as we thought. Thank you again and HAPPY HOLIDAYS and MERRY CHRISTMAS.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am very pleased with the work that was done on my truck. Thank you for how fast yall got done with the truck as well. Happy holidays from my family to yours.

Customer Service - 5.0/5.0 -

They were very helpful.

My Experience - 5.0/5.0 -

Very professional and awesome customer service!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Working with Gerber was such a great experience! The repair was completed within a week and a half, which was sooner than I had expected. And the repairs are absolutely flawless! Very pleasant from start to finish. Thank you so much! Whenever I know someone in need of body work, I will be sending them to Gerber in Macon!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Communication was good and I was contacted when issues came up and given timelines and solutions. Car looks like new after having front damage repaired.

Likely to Recommend - 4.5/5.0 -

Great repair job and handled everything with the insurance. Good, friendly customer service.

Repair Quality - 4.5/5.0 -

Car looks like new

Customer Service - 4.0/5.0 -

Everyone was courteous and professional but I didn’t receive regular updates and had to call to follow up.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

They did very good i have to go back when they call me to check my driver side back door

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Not a direct communication between company and my truck. Too many times it was supposed to be ready but wasn't and the repairs to the trunck lift wasn't done correctly ..it won't lift & it isn't aligned properly they scratched up the inside panel where you push start truck...broke part of my door handle & the easy entry access button is missing was supposed to be replaced frm the tree limb damage Stacy said it would be replaced as far as she knew she circled it in red as a indicator to the technician. I had to pay additional rental fee outta pocket because they kept giving me a finish date but it would take longer. Overall experience wasn't the best and as stated my tail lift still isn' t working manually when you push it nor by the keyfob.Not satisfied with the service at all! A friend said this exact dissatisfaction and incomplete work not to mention they would say the parts hadn't come in at least 3 times that made it be 30 days the truck was in thier possession..Word of mouth is one thing but to actually experience what she predicted and prevuously endured is somwthing totally different.I will report it to my Insurance Company and Better Business Beaurea. Will return to the business on Monday after my work day to report it again to Stacy.

Likely to Recommend - 0.5/5.0 -

So the same experience would not happen to them like myself same thing by word of mouth my coworker told me to remove my truck from them and take it elsewhere. But I took it there because my insurance company told me too. I use Geico out of Macon, Ga.

Customer Service - 4.0/5.0 -

Staff was warm friendly and inviting. Just not on top of the communication and what was happening or the actual date of completion.I kept calling them.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0 -

Only problem was picking up the car. I had a scheduled time, when I arrived the reception told my car was not ready, and that adjuster had a bad habit of calling clients with a completed status when if facts cars were repaired, but not ready to be released.

Customer Service - 4.0/5.0 -

See first response

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0 -

Good job on the car

Customer Service - 4.0/5.0 -

Very nice people to work with

My Experience - 5.0/5.0 -

The personnel were courteous and knowledgeable. The repairs were done in an unusually fast time if I get the chance, I will highly recommend the shop to others.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.0/5.0 -

Would have rated higher if I didn't have to call for an update instead of being called about the update

Returned Clean

My Experience - 5.0/5.0 -

Great work. Honest and loyal. Awesome communication. Pleasant experience. Would recommend.