Gerber Collision & Glass - Madeira
Gerber Collision & Glass - Madeira offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Took longer than expected which cost me more money for rental
My Experience - 5.0/5.0 -
They were prompt Curtis and explain what needs to be done and give you a good extimae of cost and . When my job was complete.i was satisfied . Please excuse typing not very good at this.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Need a little better communication to customer of when car will be done. Sending a text to update customer on whencar will be done would be helpful.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
For to body fit is poor, gap is ok but the panel surfaces are not parallel. If it weren't a lease car I wouldn't accept it.
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Andrea and Bruce were great working with and keeping me informed .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
They said the car would be ready, but then it wasn't ready, and did I want to pick it up today or tomorrow.... It was frustrating, since I needed to arrange a ride to drop me off to pick it up.
Returned Clean
My Experience - 5.0/5.0 -
The very short time it took to repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Car was not delivered when committed, which was irritating, but what was really infuriating was nobody bothered to call to update. Also I called on three separate occasions and received no return phone call, had to repeatedly call back. Communication in general was not good, it was painful. I shouldn't have to work this hard to find out what's going on with my car. Work was done well and as promised.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0 -
Did not return calls, car was finished late, but there was no call to let me know that.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Some delay in manufacture getting supplies to them, but Gerber followed thru.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
I was told that I would get in within the week when I got the estimate. Two and a half weeks later I called to see what the deal was and the finally got me in. My truck sat there for a week until the guy called saying he was STILL looking for nerf bars. I said why don't you just get new ones. He said "would you like to do that" as if he never thought of it. It doesn't take a month to come to this decision. If I owned a shop I would make sure that the car was 100% detailed but it was only kinda half assed cleaned. There is a seam long the rocker and the quarter panel and this seam is filled in a small spot. Not a huge deal but it does stand out to me. I don't know why it was done this way but oh well. I was mainly irritated with how long this simple job took and the fact it took forever to find nerf bars which I am sure isn't that difficult.
Likely to Recommend - 4.5/5.0 -
I would recommend the Madeira Gerber but not the Blue Ash group where I went first