Gerber Collision & Glass - Madeira
Gerber Collision & Glass - Madeira offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The Gerber team made my experience simple and stress free from start to finish. They were genuine and took time to talk to me about my repairs and future needs. Absolutely awesome. Thank you, Gerber!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great repair. Nice front desk and customer service staff. A little slow to schedule time for the damage assessment (weeks) and repair... but that's it!
Customer Service - 5.0/5.0 -
Great quality work
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Staff are so nice and very up to date with letting me know everything going on with the car repair. Would 100 percent be back if needed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Very satisfied, as far as I can tell so far.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everybody at Gerber repair shop was extremely nice and helpful whenever I had interactions with them
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Expert wotk
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
The reason for the 4 is because I had to get my car repaired twice, due to a horrible job that was completed. The paint job on the first job was horrible and there was a part of the bumper that was not properly installed, therefore, causing it to move back and forth. I was shocked that this was even acceptable for the company to reach out to me to tell me that my vehicle was ready. I am glad that I spoke up and expressed my dissatisfaction. When I expressed my concerns, I asked if anyone even looked at the work that was done and if so, who said this was good work. Come to find out, a faulty bumper was installed on my vehicle. Again, why would you think this is acceptable? I am giving a 4 because the second time the bumper was fixed it was a huge difference and it was done right, the way it should have been in the first place.
Customer Service - 3.5/5.0
My Experience - 0.0/5.0 -
There was a complete lack of communication. They had my vehicle for 16 days. I was told they found more damage under my bumper via phone call on 1/13, which I understand, and they had to order a part. They said it would delay the repair a couple days and they would call to give me an update. That was on Wednesday 1/15. They said best case scenario it would be complete by Friday 1/17 but more likely Monday or Tuesday 1/20. I received no update so I called around 4:30 on 1/20. They couldn’t even tell me if the had the part! I called the next morning and they said that they ordered the wrong part/or were shipped the wrong part and they’d call me the next day with an updated. Once again, no call. I called Monday but assumed they closed down shop due the the weather we received in Cincy, which I completely understand. However, when I called yesterday Thursday 1/27 the person I spoke to once again had no idea what the status of the repair or the missing part! lol she asked ME if I know what part they needed. WTH. I own a business right around the corner so I drove by today at 4:35 and spotted my shiny, repaired car in the lot. I pulled in, transferred my stuff from my rental to my car and went in to get my key and return the rental key. The lady got snippy with me and said “if they didn’t call you it’s not ready” so I’m like, uhh ma’am. It’s right there and the text said it would’ve ready at 5pm on 1/28. It’s fixed. I need my vehicle. She gives me some bs about “we have to take pictures” and I sit and wait another 10 minutes. Then around 6:00 I get the automated text that my car is ready and they will call soon to arrange pickup. AN HOUR AFTER THEY CLOSED FOR THE DAY. If I wouldn’t have driven by, I’d have had to wait another day. I have had work done here before. Will not be back. Do better.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Supply chain caused several delays
Customer Service - 2.5/5.0
My Experience - 5.0/5.0 -
Great work and great communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and great communication.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Polite, pleasant and professional. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Already filled this out.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
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