Gerber Collision & Glass - Maineville

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

fair price, courteous people, quick service

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Fast service, great job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

It would be helpful to get more updates along the way on the status of the repairs.

My Experience - 5.0/5.0 -

Aaron did a great job keeping us informed of progress. The text alerts weee a bit confusing as they indicated a different date than Aaron did in his voice messages. I always relied on the human factor over the auto generated text!

My Experience - 5.0/5.0 -

Timothy Richow Is very professional and thorough. He was very informative and made the process as easy as it could be.

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

I never received repair service updates via text. Other than that the employees at the desk were very friendly and professional and the car looks great.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 4.0/5.0 -

Communication/updates on the progress would have been nice. We had to call to find out the car had been ready for a day and a half, only to find out it wasn't fully repaired.

Repair Quality - 4.0/5.0

Customer Service - 3.5/5.0 -

We were told the car would be ready by the following Friday, approximately 8 days for the repair. we didn't hear from Gerber until the Wednesday after that Friday. Went to pick up the car and one of the damaged parts had not been replaced.

Returned Clean

My Experience - 0.0/5.0 -

My repair took 4 days instead of 2. The reason was that the bumper cover could not be repaired, and had to be replaced. I was never told of the change and the delay until I called for the car, and then I was only told only that "the part was not received" with no indication that the repair work had changed. I was also not told until I picked the car that I have to take it back in 30 days' time to have the bumper protector put on. This is unacceptable customer service, and I will not use this Gerber repair shop ever again or recommend it.

Likely to Recommend - 1.5/5.0

Repair Quality - 4.0/5.0 -

I still need to take the car in for tha addition of the bumper guard top cover in 30 days. We were not told about this until I went to pick up the car.

Customer Service - 3.0/5.0 -

The work done on the car looks good. The office staff was organized and courteous. However the work took four days instead of two. According to the shop they had to order a new bumper. We were not notified of the delay or reason until Thusday.

My Experience - 5.0/5.0 -

Everything went great and I liked the email updates. Only thing I would suggest is washing the car or area one complete. It still has some kind of polish compound on it.

My Experience - 0.0/5.0 -

Apparently my wife left money in the car and it was not there when we got the car back.

My Experience - 0.0/5.0 -

Paint has an orange peel look to it from the side. I was however extremely happy with your assistance and how quickly you got the car back to us.