Gerber Collision & Glass - Mentor
In operation 85 years, 5 years at this location.
Gerber Collision & Glass - Mentor offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
The people at the Mentor location nailed it outta the park for me personally.
Repair Quality - 5.0/5.0 -
Cleaned and detailed the interior, completely wasn't expecting that, AND the repair to the back bumper was amazing looks like the accident never happened.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
the gentelman was very polite and caring
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was nice and helpful.
Customer Service - 5.0/5.0 -
They're a perfect example of how good customer service should be
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repaired area of the vehicle is well done. There is no evidence of the vehicle having been repaired.
Customer Service - 5.0/5.0 -
They kept me apprised of the progress of the repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Paint job had dirt nibs in it. Hard lines are visible from the masking job in the rear door handle door. handle was damaged from removal process Drivers door panel is not fully attached even after having it redone and re-looked at had no other choice, but to take the car home that day due to the rental being out of time
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Dirt nibbs left and paint pointed stuff out to whoever does the estimates when I drop my car off there And when I went to pick it up stuff from the collision was still not fixed. The car was missing parts. The first time I went to go pick it up on top of that. I had to have some of the dirt knives taken out but they missed half of them. There’s still hard lines in the doorhandle dirt knives in the doorhandle the front drivers door door panel wasn’t put back on all the way I don’t know who does all the work in the shop, but I would never suggest the shop to anybody and I don’t even wanna take my car back to you guys to have you guys fix it because you did such a poor job in the first place.
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend to friends.
Repair Quality - 5.0/5.0 -
I appreciate everything that you have done in a timely fashion, I would recommend you to orther customers. Truly Apprective Angelo
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work. Great communication
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
All the people I interacted with at Gerber were stellar.
Returned Clean
My Experience - 5.0/5.0 -
From prompt estimate during a snow storm, to great follow up in scheduling once insurance was in contact, Gerber took care of everything.office staff was friendly , prompt in response time, and pleasant whenever I was in contact with them. I dropped my car off, was picked up from Gerber by Enterprise, which made things smooth. I was told I’d be notified when progress on the car was being done. And I sure was! Every step of the way. My car was completed in less time than estimated, and to complete satisfaction! Would definitely use Gerber again, but hope not to have to, for my cars sake. Thanks Gerber!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I don’t think I could’ve been happier with the job. It looks brand new and it was done earlier than expected. The communication was super helpful and appreciated. I was going to pick a shop that I had been to before but Liberty Mutual suggested Gerber Collision and I’m glad I took their suggestion. Thank you for the care and customer service you provided. Very much appreciated.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 3.5/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
Parts were not available
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I appreciate their keeping me updated on where they were in repairing my car. When I picked up my car it looked like new and it was clean inside and outside. The people were very friendly and kind.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service and support.