Gerber Collision & Glass - Mesa/3145 Main St.

4.8 (1,856reviews)
96%
3145 E Main St,  Mesa,  AZ  85213
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Gerber Collision & Glass - Mesa offers quality collision repair / auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,856)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, with repairs described as perfect, professional, and exceeding expectations. Many highlighted the outstanding communication, including proactive text updates and regular progress notifications throughout the repair process. Timeliness was frequently commended, with numerous customers noting their vehicles were completed ahead of schedule. Additional touches such as vehicle cleaning before pickup and seamless coordination with rental car companies were widely appreciated. A small number of customers noted minor concerns including occasional delays, residue or cleanliness issues, and isolated instances of conflicting updates, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... with Gerber was extreme satisfaction. They are a customer focused and quality centered organization. They communicated well throughout the process and ..." Read more
"... job repairing my front bumper on my nissan altima. Their customer service was top tier from beginning to the finishing repair. This was my first time needing my car repaired after ..." Read more
"... service! The staff was friendly and professional, and the paint job on our truck looks great. We are very happy with the results. Thank you!" Read more
"... informed during the process of repairing my vehicle. The car looked perfect when done and the little extra service of washing it before I picked it up was above and ..." Read more
"Great service and communication. I had a lot of problems with other locations and this specific location was ..." Read more
"It was ready in 4 days. I was amazed."
"... friendly, but they also made the process so easy. My car was finished sooner than they estimated, and it looks great!" Read more
"Although our truck was delivered two days later than expected, they kept us updated throughout the entire process. We really appreciated ..." Read more
"Took longer than expected and they missed their revised completion estimates. The final result is excellent"
"... possible to have my car repaired by a certain date, and they successfully made that happen. Thank you!" Read more
"Yes. They kept us informed throughout the repair process and provided regular updates. Their communication was excellent."
"They're constantly sending you updates to let you know where in the process your car is."
"... customer focused and quality centered organization. They communicated well throughout the process and handled logistics with both the insurance company and the car rental ..." Read more
"Great communication with office about repair and arranging for car rental . Repair itself perfect ! Will definately recommend ..." Read more
"... worked on for the following day. During my trip, I received several conflicting updates about when it would be done. In fact, as a result I canceled my appointment at ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Great job, on time

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excelente servicio! 5 stars.

My Experience

Professional and reliable place to do business and the staff is trustworthy

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Not the first time this location has restored my ride. Hopefully never again.😉 However, if I ever need any work on my car again, Gerber will be my first call. Hats off to the entire staff here. Every interaction was top notch. I very much appreciate working with professionals 👍👍

Likely to Recommend

Repair Quality

Great staff and excellent work on my car

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am very satisfied with the repair. They contacted me every day to informed me about the progress. I got my car one day befor estimated time. Great job, guys 😊

Likely to Recommend

For all the reasons I previously stated

Repair Quality

Always kept me informed!!! Really appreciate that, Joel. !!!

Customer Service

Joel is GREAT at keeping the customers informed!!! UNUSUAL in my experience with other vehicle service companies

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Here's why. I am torn, they did a great job repairing my car. Kept me up to date throughout the process, and we're very quick doing so. It was just a fender, with minor damage. Here is my issue. On the morning of the accident In which I damaged my right front fender I had just filled my tank up, all the way. Had the accident, and as I was coming home I turned right and heard some grinding on the right hand front side like my tire was rubbing up against something. So not wanting to take any chance of damaging the tire. I drove it home that morning parked in the garage where it stayed from March 14th until July 17 which was the day I took it to Gerbers to have the damage evaluated. Left Gerbers that day and back in the garage with the car. Didn't drive it again till July 22nd when I took it there to get fixed and from my house to Gerber's is approximately four miles which is nothing when you have a Honda that gets upwards of 31 miles per gallon in the city. I even remember on that Wednesday morning on the 22nd when I went to take it down there saying to myself, "Wow I still got a full tank of gas. That's good. That'll help out a lot when I get it back." Not having to fill it up for a while that is. So today, July 30 they called me and said my car was ready. Only one week and one day after dropping it off. Not bad. Once the car was returned to me, I got in it and drove down the road to turn around (because there is a median on Main St.) so I could head back the other direction and I got about halfway home when I looked down at my gas gauge and it said a little bit less than half of a tank. I was mortified. I looked at the paperwork and it showed the mileage before when I dropped it off being 56099. When I went to pick it up it was 56111 so during the process of repairing it they drove it 12 miles. Which in itself is kind of strange because if it was just the right front fender why would it have to have been driven 12 miles? My once full tank was now a little bit less than 1/2 full. It has a 13 gallon tank so half a tank at minimum is 6.5 gallons. At 31 MPG in the city 12 miles is not going to cause the tank to be more than half empty. And right now I feel as though I really have no leg to stand because I can't prove it was full when I took it there. Even though I know in my heart it was, but I have no physical proof. No one takes a picture of their fuel gauge before dropping off their car at a garage. Well not till now. Thank God I took all my personal belongings out of the car before dropping it off. It's just very disturbing and with the price of gas these days not surprising somebody would siphon gas out of my tank. I mean that's the only logical explanation. How else would it lose so much gas only going 12 miles. I can't believe this happened when I took my car to get repaired. I'm sure it's not a company policy and it could perhaps be a rogue employee who decided to help themselves to my full gas tank. Either way I truly feel violated, and all the good things they did for me now mean nothing and I will never look at them the same again. That's what hurts the most, because they really did do a good job repairing my car. I am discombobulated to say the least about the whole experience.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Professional and great communication....also hard to beat the lifetime warranty on thier work

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciated the progress updates!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

So Happy They Completed Our Car Early! Saved On Our Rental!

Likely to Recommend

Repair Quality

Glad Gerber Got My Car Done By Friday!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Never recommending this shop to anyone.

Customer Service

Staff is not knowledgeable

Returned Clean

Kept me Informed?

No

My Experience

Friendly, helpful, fast service. My car was repaired in a very timely manner.

Likely to Recommend

Repair Quality

They did an awesome job and it was completed in a timely manner. Very satisfied with their work. Thank you!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The up front man who helped us was excellent, I think his name was Joel, he explained everything in.detail and was very courteous.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Timely updates, comprehensive customer service, and good as new repair were provided by Gerber. Thank you.

Likely to Recommend

Repair Quality

Repair was comprehensively and professionally completed. Thank you.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Truck looks great. Everyone very polite and professional

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Yes a very respectful place and clean and good work and wonderful at what they do

Repair Quality

They were very helpful. Customer service was great and they did a great job and a timely manner and reached out to me several times for updates. I love that. Thank you so much for a great experience.

Customer Service

Very friendly making sure we understood and answered questions that we have and was a very kind and great experience

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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