Gerber Collision & Glass - Mesa/Hampton Ave.

4.8 (6,097reviews)
95%
7530 E Hampton Ave,  Mesa,  AZ  85209
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In operation 85 years, 12 years at this location.

Gerber Collision & Glass - Mesa/Hampton Ave offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram
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Reviews (6,097)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as friendly, professional, and knowledgeable. The quality of repairs receives high marks, with many noting their vehicles look like new and damage is completely undetectable. Communication stands out as a major strength, with customers appreciating regular text and email updates throughout the repair process. Timeliness is generally positive, with many repairs completed on schedule or even early, though some customers experienced delays due to parts availability. The shop's attention to detail, including cleaning vehicles inside and out, and going above and beyond customer expectations are frequently highlighted. While most experiences are overwhelmingly positive, some customers noted areas for improvement in communication consistency and parts coordination.
AI-Generated from reviews written in the last 12 months
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"... this collision repair shop from start to finish. The quality of the repair exceeded my expectations—my car looks as good as new, and youd never be able ..." Read more
"Excellent repair work. Weekly communication on status. The results are amazing. My truck required extension ..." Read more
"Great quality work, attention to detail and going above and beyond in all ways. Thank you!"
"Repairs were done in a timely manner but done professionly without cutting corners using quality oem parts. Paint and body work makes it appear that ..." Read more
"Top notch customer service and highly skilled technicians! I am very impressed with the overall ..." Read more
"They were exceptional in keeping me informed every step of the way."
"... What really stood out to me was their communication. They kept me updated throughout the entire process, explained everything clearly, and made sure I always ..." Read more
"The consistent communication was a pleasant surprise. I was kept informed every step of the process. Unusual ..." Read more
"Thank you for your constant attention to detail. Communication is key I feel, and the Gerber team does an amazing job! Between emails and text messages, ..." Read more
"I really appreciated all of the updates. Good old fashioned customer service -- - the kind ..." Read more

My Experience

You guys did spell my name wrong though

My Experience

Likely to Recommend

Repair Quality

We were told it would be a couple of days. We were told that they were going to fix the hood then told us they had to reorder the hood because the first one came in damaged. We were told the car was in paint mode 3 different times. Then when we finally got the car back there was clear coat overspray all over the windshield, top of car and sunroof.

Customer Service

They didn't seem to communicate very well with each other, kept getting different stories from them.

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’ve had my car there before and the service has always been excellent!

Likely to Recommend

Repair Quality

Always excellent service!

Customer Service

Always excellent service from personnel!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Have been recommending for years!

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Wonderful customer service.

Repair Quality

I was continously updated on the status and the projected completion date.

Customer Service

Always courteous and polite

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

1st class service and amazing work on a tough to match silver color. I would highly recommend this location

Customer Service

Excellent. 100%

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Awesome work on our car. Got it done timely and kept us updated. Friendly and professional.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was treated with respect and appreciation. The damage to the fender was expertly repaired. I would highly recommend you “crew”. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My truck has never looked better! Your professional service is outstanding.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very good communication from start to finish.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would give 0 ! Now I’ll be dealing with State Farm to get fix somewhere else

Repair Quality

After 2nd time the paint job done is terrible! The lady manager was very pleasant that’s was the best part the the gentleman ya right wouldn’t call him that was bad I will never use Gerber again, I’m going to Earnhardt to get it done correctly

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you, Garry! My 2008 Tacoma looks great! I haven’t opened the hood yet, but the hood and bumper from the outside look outstanding! looks better than the day I bought my truck new. Again, thank you and please pass along my gratitude to your entire staff. It’s great working with such great people as you all!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everyone was wonderful to work with. Really appreciate the service and care.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Job was very well done. Very courteous and would use or recomend to anyone.

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