Gerber Collision & Glass - Mesa/3145 Main St.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My only issue is it took 2 weeks to get the required part foe repair but, that's not on Gerber, I'm sure Allstate directs their certified repair facilities to find used or cheap aftermarket parts.

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0 -

There was so install remains and residue left in my vehicle

Repair Quality - 4.5/5.0 -

There was so install remains and residue left in my vehicle

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

This was an outstanding experience to get my car repaired Rick went up and beyond to assist me and so did his assistant. They were very courteous, respectful and kind in helping me as I was pleasantly surprised thank you all so much! You're great.

My Experience - 5.0/5.0 -

Thank you for your professional service on our car. I can see the professional work that was done. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything on my car turn out great

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Muy buen servicio

Repair Quality - 5.0/5.0 -

Excelente servicio muy eficiente y excelente rapidez muchas gracias

Customer Service - 5.0/5.0 -

Excelente servicio

Returned Clean

Likely to Recommend - 4.5/5.0 -

at this point in time i would recommend the shop. last dealings keep me from being 100% positive. hopefully this service will change my mind

Repair Quality - 4.5/5.0 -

the shop was going through management changes that if i had known would have made my dealings a little better. the new manager once I'm place was very good at keeping me up to date on progress. i had a definite date that i could pick up vehicle and they meet it. on the past dealings with Gerber i have had issues, so i am hoping this time around things will be much better. to date they are on the right track

Customer Service - 5.0/5.0 -

new manager was great at letting informed if progress

Returned Clean

My Experience - 5.0/5.0 -

Everyone from start to finish was so nice and understanding. Very friendly. The young lady at the desk was awesome. Thank you so much.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Great service, excellent results!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Looked good. Lower side rear panel slightly creased by old man backing up and hitting it, then driving off. Luckily, I was in the car and I jumped out and stopped him. Gerber, at 3 locations in Mesa have repaired 3 of my cars over the past ten years for minor damages. So far, work has been excellent.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Well done.

Customer Service - 4.5/5.0 -

My only issue was that I had arranged for Gerber to work on my vehicle for the week when I was out of town, so I left it on a Friday and I'd pick it up a week later on a Monday morning. I was initially told that it'd be done by the day after I returned home, so since the damage was very minor, I scheduled an appointment at my dealership to have the car worked on for the following day. During my trip, I received several conflicting updates about when it would be done. In fact, as a result I canceled my appointment at my dealership. Then on the Friday before my return, I got a phone call from Gerber that my car was done, so I told them that I would pick it up as planned on the following Monday morning after my return as I had previously arranged with them. Then I rescheduled the same appointment with my dealership for Tuesday, my previous appointment. Monday morning I got a text from Gerber that my car wasn't done yet. But I left my appointment at the dealership because I'd already received so many conflicting messages from Gerber. I called Gerber and they said that it was ready. So I went and picked it up, and it was indeed ready.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0

Customer Service - 1.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very satisfied with the condition and work done

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

Was not impressed with the body shop dust tracked into the interior floor mat, and exterior wash job was not to great! Other than that I am happy with it!

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

They were very pleasant and kept me informed

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Great job! Very nice people. Will definitely recommend them.

Likely to Recommend - 5.0/5.0 -

I will tell everyone about Gerber. Great job guys.

Repair Quality - 5.0/5.0 -

Love love love this place!! Best job on my car. Extremely friendly people working there. If I should ever get another rack, I’m taking my car to them.

Customer Service - 5.0/5.0 -

Customer service was very good

Returned Clean

Likely to Recommend - 4.5/5.0 -

Okay

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

It is good

My Experience - 5.0/5.0 -

Appreciated the ease of having Enterprise rental cars at drop off and pick up. Also really liked the text message updates to keep the customers aware of progress.