Gerber Collision & Glass - Mesa/Hampton Ave.
In operation 85 years, 12 years at this location.
Gerber Collision & Glass - Mesa/Hampton Ave offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great
Customer Service - 5.0/5.0 -
Professionsl
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
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Repair Quality - 5.0/5.0 -
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Customer Service - 5.0/5.0 -
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Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The repair itself met my expectations. However, the estimated time completely threw me off. I received on update on Feb. 3rd and was told the estimated completion date is Feb. 13th via email. I again continued to receive automated updates each day giving the same date of completion. However, after receiving another completion update of Feb. 13 on Feb. 6th, all of a sudden received a text that afternoon that my vehicle is ready and needs to be picked up. I had less than two hours to pick it up resulting in me having to cancel meeting/appointment that I had because I did not have the time to make any adjustments and I was told I will need to pick it up because insurance will not pay for the weekend. It went from the vehicle will be completed in a week after my final update on Feb. 6th to needing to pick it up within a couple of hours. This discrepancy was very displeasing to me. Also, my interior was dirty. I dropped my vehicle off with clean interior and received it back dirty. I did point it out when the vehicle was returned to me and they tried to clean it but attempted to clean the interior door which was extremely dirty but the seats were still dirty with what appears to be dirty hand prints on the seats so I had to do deep interior cleaning after receiving my vehicle. Also, there is a peel/stained on the interior door that I cannot get rid of. My vehicle’s interior is beige which means it can easily get dirty and I was expecting the technicians to be mindful of it and careful with the interior. I am very dissatisfied by the lack of care in the interior although the repair itself was well done.
Customer Service - 4.0/5.0 -
They were nice and professional and provided me with the assistance that I needed. I was just disappointed with the very short notice to pick up my vehicle especially since the estimated completion date was a week later. This creates conflicts to my day resulting in cancellations of appointments that I had.
Returned Clean
My Experience - 5.0/5.0 -
Everything was wonderful and very professional. All work done was done perfectly. Rental car pickup and return was a breeze as well. The most impressive thing of the whole experience, other than John coming in on his day off to get me my car, was that they vacuumed and detailed our car, which was just such a wonderful touch. Thank you again!
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Thank you for everything what was done.
My Experience - 5.0/5.0 -
We are very satisfied with the job that your team did, as well as the communication from Rick to keep us informed on how everything was progressing!!! We would definitely use you again in the future.
My Experience - 0.0/5.0 -
Right where the damage was they left a dent and scratches in the area they were working on. Couldn’t believe it. Rich saw it when I checked. They were done two days earlier than they said so the rate should have been less.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very nice work. Rick kept us up to date on progress. He explained all repairs that were done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Kayla was great and we liked the text updates.
My Experience - 5.0/5.0 -
Communication was great and the process went very smooth. My wife got her vehicle back and it looks great.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great service. No issues.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great Job! Rick was awesome he did what he said they would do. But explained what he did , he went over and beyond ! Satisfied customer .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Rick , did what he was going to fix on the Big Horne 2016 . Awesome job !
Customer Service - 5.0/5.0 -
Thanks to Rick , he was very knowledgeable About what needed to be done. The truck looked as good as new . Awesome job !
My Experience - 5.0/5.0 -
Our car looks fantastic! When we learned of the reason it was taking so long to do the job right, we were fine with waiting. We appreciate that they worked with our insurance company on our behalf. We also appreciate receiving a rental car through them as time went on. Thank you John, your associates and technicians.