Gerber Collision & Glass - Mesa/Hampton Ave.

My Experience - 5.0/5.0 -

I am completely satisfied with Gerber Collision from start to finished. I truly appreciated how they kept me informed each step of the way. We even had a delay with my hood part but was so grateful that they sent the damaged one back and we waited for the right one. My Jeep looks BEAUTIFUL!!! Thanks Gerber…special shout out to Kayla and John for keeping me informed!

Likely to Recommend - 5.0/5.0 -

Have already told my friends how pleased I am with the repairs and communication.

Repair Quality - 5.0/5.0 -

Very pleased with the quality of my repair.

Customer Service - 5.0/5.0 -

Kayla and John were very professional and courteous during the entire process. I liked how they kept me updated throughout the repairs.

Returned Clean

My Experience - 5.0/5.0 -

Great customer service and kept me informed about my vehicle repairs regularly.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Job well done, although the repaired side seems dull compared to the other. But it's still better than it was.

My Experience - 5.0/5.0 -

The time taken to complete this job was excessive. Very excessive. But the work appears to have been completed properly at this early stage. The manager,, John Schira, was the highlight of the whole experience.

Likely to Recommend - 3.5/5.0 -

Yes, but only based on my contact with John Schira, and the apparent quality of the work. I wouldn't work with Kayla Poste again.

Repair Quality - 3.0/5.0 -

It took 7 1/2 weeks to complete my rear end collision job. Three completion dates not met. Conflicting information and excuses. But the end repair seems to be done "right."

Customer Service - 1.5/5.0 -

The service rep I dealt with, "Kayla," gave me false conflicting excuses on every occasion. By the end I couldn't believe anything she told me. It wasn't until the intervention of manager John Schira that my repair got on track, and I received an honest explanation on the status of my vehicle. I was very happy with my interaction with Mr. Schira.

My Experience - 5.0/5.0 -

Very good job , very professional and worked with me in the price . I would for sure go back again

Likely to Recommend - 5.0/5.0 -

Yes I would

Repair Quality - 5.0/5.0 -

Did a great job

Customer Service - 5.0/5.0 -

Did a great job

Returned Clean

My Experience - 0.0/5.0 -

I was able to pick up my car. My right side turn signal on the front end where everything was supposed to be fixed or replaced does not work . My gas gauge shows 40 miles less on a full tank than it used to . When filling the tank it used to show 300 DTE. Now it shows 260 DTE and the gauge does not show full even though the pump turned off .

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Communication in the beginning could have been better but once it was established it was great . Time line and follow through was great . Everything was on time to what they promised even though they had to order the same part 3 times due to being damaged during shipping . Paint matches perfectly striping redone perfectly. Other than my car being in the shop because of the accident there isnt much I can complain about .

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

none

My Experience - 5.0/5.0 -

Car looks great. Kayla let us know up front that first inspection and estimate may not cover everything- we were informed promptly there was additional damage within a day. No surprises. Thank you John for a most informative check out!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job.

Customer Service - 5.0/5.0 -

Very helpful.

Returned Clean

My Experience - 5.0/5.0 -

The staff at Gerber were so great! The repairs to my car were well done. It was a pleasure working with them.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good experience and done in a timely manner.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I always tell anyone who needs repair help about Gerber

Repair Quality - 5.0/5.0 -

They have worked on my cars for years. I wouldn’t trust anyone but them for my repair needs

Customer Service - 5.0/5.0 -

Always in contact during the repair process

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

We continue to return to Gerber because of the quality of work that has been done on our vehicles. While we’d prefer not to have car repairs, when we do, it’s good to know we have a resource we trust.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Always appreciate the work the staff does at Gerber.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0