Gerber Collision & Glass - Mt. Pleasant (SC)
In operation 81 years, 5 years at this location.
Gerber Collision & Glass - Mt Pleasant offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Beautiful, nice job. The wait was a bit long tho.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Responsive and great to work with
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
They were nice,followed up as they said, and helpful. Would recommend them.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
The body work and paint they performed were exceptional and well done. A+ However the new tire they installed wasn’t the same as the wrecked tire that was previously on the vehicle. I wouldn’t have complained, except that I had just bought 4 brand new Michelin Premier LTX tires 3 months before my accident, and they said that they couldn’t locate that specific tire. I located one myself in less than a week and paid for it out of my own money, and now it is installed matching it with my 3 other tires.
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The car looks absolutely perfect. I didn’t really know what to expect, but when I saw it I was thrilled. You all did such an awesome job. You even finished before the estimated date, which was also wonderful. Everyone was so professional, we couldn’t be happier. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0 -
While I like the location and friendliness of Courtney at reception, I was definitely not satisfied,
Repair Quality - 1.0/5.0 -
I was never told there may be an extra cost to calibrate the mirror that was on the side mirror that was replaced. If I was told upfront, I would have likely gone somewhere else because other, cheaper quotes I got included the camera calibration. I was never told the camera wasn't working, I had to drive away and noticed this. Everything was very reactive and not proactive and I was basically told "oops."
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Extremely
Customer Service - 5.0/5.0 -
Was very impressed
Likely to Recommend - 3.5/5.0 -
The answer would be much higher if it weren't necessary to warn the friend that it would be important to determine whether the repair process would be initiated when the car is delivered to the shop.
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
This requires an explanation. The estimate was for 6 days to repair. I first took my car to the shop on a Monday morning. By the following Monday -- one week later -- I had heard nothing; so I stopped in the shop to check on the progress. Work had not yet started ! ! I was not notified because I had waited a long time for the appointment and Gerber was concerned I would be upset by another delay. So I was without a car -- needlessly -- for one whole week. Lucky thing I had not been paying for a rental. I took the car back. The following week, I returned the car to Gerber. It was completed by Thursday.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
fender and hood/grill gap
Customer Service - 0.5/5.0 -
had to wait a month to get in car sat for three weeks after being left at the shop
Returned Clean
My Experience - 5.0/5.0 -
Buying the parts in advance made for a quick 2 day turnaround. Great job - looks good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
It would have been nice to have been able to keep the car until it was absolutely necessary to be there for evaluation and repair especially since it was drivable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
looks great
Customer Service - 5.0/5.0 -
The only thing I wish would have been different would be if I could have kept using the car until it was really needed for evaluation and repair. Turning it in on a Thursday when I think it could have waited until Monday before any review was done.