Gerber Collision & Glass - Mt. Pleasant (SC)
In operation 81 years, 5 years at this location.
Gerber Collision & Glass - Mt Pleasant offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
The car exterior was dirty and the window glass was smudged. Looked like it had been left outside over weekend.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
This is the first time I’ve ever experienced a repair where I didn’t take my car in for estimate and they ordered parts first and then I took my car back for the repair. It seems like the insurance company could save a lot on car rental if they did business that way.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They did a good job and my car looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very friendly and helpful staff
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I would recommend Gerber but not this location. They were in over there head.
Repair Quality - 4.0/5.0
Customer Service - 1.5/5.0 -
The only reason this earned such a high number is because Jim went above and beyond saving it from being a 1. The front desk workers are disappointing at this location. One was degrading on a call. The other asked “will you actually feel safe driving this car again?”
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Car looks great! Thank you for taking the extra time to see that it was done right. Also, the detailing of the repaired car was a nice surprise - Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Completely satisfied. Staff to include those I interacted with, Brendan, Greg, and Jim, are customer focused and personable. Professional attention to fixing damaged vehicles is what they are about!! Thanks. Robert Heath Mount Pleasant, SC
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Personnel such as Brendan, Greg, and Jim were very attentive and professional.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I received a text every morning saying the car was promised to be ready for pick up on 8/20/21. It was not ready and returned until 8/23/21.
Likely to Recommend - 3.0/5.0 -
Other than the previous comments, pretty good work was done on the car.
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
We were told numerous times that the car would be ready by 8/20/21, but we did not get it back until 8/23/21. Also, neither Gerber nor USAA informed us that the cracked windshield would not be replaced by Gerber.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
No problems, no hassles, satisfied.