Gerber Collision & Glass - N Olmsted/Dover Center

4.9 (1,939reviews)
98%
4960 Dover Center Rd,  North Olmsted,  OH  44070
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Gerber Collision & Glass - North Olmsted/Dover Center offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,939)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, timely repairs, and exceptional communication throughout the repair process. Many highlighted that their vehicles were returned earlier than expected, with repairs described as flawless and undetectable. The front office staff received widespread acclaim for their professionalism, warmth, and proactive updates via calls and texts. Customers appreciated the thoroughness of repairs, the cleanliness of returned vehicles, and the team going above and beyond to accommodate personal needs. A few customers noted isolated concerns such as minor paint imperfections, misaligned panels, and sensor issues, reflecting opportunities for continued quality assurance as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... updates. They even followed up after I picked up my car. From craftsmanship to customer service, N. Olmsted Gerber 's was first class all the way" Read more
"The vehicle repair was excellent!"
"They did a beautiful job on everything Made sure everything was inspected and they added additional work that was needed Im ..." Read more
"... staff understands everything of your concerns and our job was done fantastic very impressed by everything theyve done through the process of having my Honda CRV repaired ..." Read more
"... stress-free. The team kept me updated the whole time, and the quality of the repair work was excellent" Read more
"Expectation time was over exceeded. I was told it would be somewhere December 1 or after due to the holiday, but I was able to pick up sooner. ..." Read more
"... and any required changes in pricing less than 5%. The car was ready a day early! It looks perfect and is as clean inside and out as the day I drove away from the showroom. What a ..." Read more
"... whole process easy and were responsive to our needs. They even got the job completed before the estimated time. Will definitely use them again….. if needed." Read more
"One of the parts took longer than expected to come in, but they were very communicative with updating me. It wasnt a problem."
"Took 24 days instead of the 8 as I was expecting. Finding parts can be difficult The front of house ..." Read more
"Customer service was incredible! The ladies called, left messages, and gave me very thorough updates all along the way. I can not be more impressed and satisfied. It was ..." Read more
"The communication was constant and consistent. Very good!"
"The teams communications was superior. I would gladly recommend Gerber to anyone who needs you. Thank you sincerely for your standards ..." Read more
"Our vehicle was repaired in a week's time. They continuously sent texts and called us to keep us updated. We are very happy with the service provided."
"great people. very responsive. I really appreciated the level of communication they provided. The status updates were a great help for me in planning ..." Read more

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

The work was perfect, the best customer service I think I have ever received. We were told the car would probably be ready at a certain time but it took over a month. That is the only negative.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

they explained everything

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Quality is good, but I would mention to anticipate possible delays since they are a busy shop

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The staff was wonderful! I was kept up to date, and everything was well explained. Had the car back in less than a week, and it looks good as new!!

My Experience

Took to long. 16 days.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Did a very good job, looks like new.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job ! Everyone was professional and kind.

Likely to Recommend

Great work

Repair Quality

Great communication and great work

Customer Service

Always informed of what the status is with the repair

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Thank you, Angie! 10/10

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I have one small issue with one of the repairs I will stop in and ask them about it nothing serious you have a good team there thankyou

Likely to Recommend

This is second time for me they do great work and stand behind there work

Repair Quality

Did nice job

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Staff was very pleasant, helpful & professional. No complaints with repair; my car tho older looks like new! Thank you!!

Likely to Recommend

Repair Quality

I was pleased with the professional treatment and frequent updates during the time my car was being serviced.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

They’re very friendly and nice and they did good work

Repair Quality

Looks good

Customer Service

Everything was fine. It just took long. They had to order the door so I just think if they ordered the door then let me know when the door came in. I could’ve brought my car in because I had to have a rental car for almost 3 weeks.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Took 24 days instead of the 8 as I was expecting. Finding parts can be difficult The front of house staff were outstanding and professional

Customer Service

I very happy with gerber’s staff.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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