Gerber Collision & Glass - Naperville/High Grove L
In operation 85 years.
Gerber Collision & Glass - Naperville/High Grove Ln. offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
My car was repaired and cleaned very well. I can't tell it from when I bought it to after it was fixed. They did a great job.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Finished in record time, car was clean and looked great! Customer service was excellent!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would definitely recommend to a friend.
Repair Quality - 5.0/5.0 -
The staff was very nice and helpful.
Customer Service - 5.0/5.0 -
From the help I received from everyone I felt very taken care of and supported.I appreciate everyone for everything they did for my car.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Very Disappointed With My Repair Experience I received my vehicle from Gerber Collision today, and unfortunately, I am not satisfied with the repair or the way the situation was handled. First, I noticed that the right-side headlight they installed was a used/second-hand part. There was a significant amount of dirt and mud inside the headlight. I immediately informed the manager. I was told that my insurance company would only pay for a used headlight. However, nobody informed me beforehand that a used headlight would be installed. I believe the customer should be informed and given the opportunity to approve this before the repair is completed. The manager then told me they would contact my insurance company again. They asked me to leave my vehicle there for another 2–3 days. I decided not to leave my vehicle because I was concerned that the insurance company might not approve a new headlight and that I could end up having to pay the additional cost out of my own pocket. I also paid an additional $151.29 for the original bumper. I was told that the bumper was fully replaced with a new one. However, when I inspected the bumper, I noticed that a part from my old bumper was still attached to the replacement bumper. This was concerning because I specifically paid extra expecting an original/new bumper. Finally, when I checked the inside of my vehicle, I found a light/part that had fallen onto the floor. I asked the staff about it, but I was told that it was not from their side. Overall, I am very disappointed with this experience. My main concern is not only the parts used, but also the lack of communication and transparency. Customers should be clearly informed about whether parts are new, used, or aftermarket before the repair is completed. I expected better quality and better communication from a professional collision repair facility.
My Experience - 5.0/5.0 -
My car was repaired earlier than expected and the final cost was less than the estimate. The staff were pleasant as was the whole experience. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Vehicle looks as it did new before the collision.
Customer Service - 4.5/5.0 -
Working face-to-face or over phone with the team was great and I appreciated their attitudes and professionalism. However when I picked up my vehicle there was an empty snack bar wrapper that was shoved in my center counsel tray and a scuff/debris on the bottom of my steering wheel that were not there when I dropped it off.
Returned Clean
My Experience - 5.0/5.0 -
Everything is good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing communication throughout the process.
Customer Service - 5.0/5.0 -
Amy and the front desk team are so easy to work with
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I was nervous because of the ownership change, but reassured by Becca that the team was the same. Not all Gerber sites are the same! They did great work and were really accommodating to my needs.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great customer experience. Extremely professional. Awesome repair of vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I love Gerber Collision. They did a beautiful repair job and the staff is just awesome!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was so helpful and friendly and my car was fixed perfectly!!
Customer Service - 5.0/5.0 -
loved the staff!
Returned Clean
Likely to Recommend - 2.5/5.0 -
Only reason I went to this shop was that Toyota recommended me this shop (Boyce Body Werks) which changed to Gerber immediately after I dropped my car, not sure if that caused some of the trouble I had with them.
Repair Quality - 3.0/5.0 -
Satisfied with the repair work, but the overall experience working with the shop was not that great.
Customer Service - 2.5/5.0 -
Did not get proactive communications about dealy of the repair work, every time I had to call them and often was put on hold before someone could answer my questions about the status of the repair.