Gerber Collision & Glass - Naperville/Lasalle Ave.
In operation 85 years, 14 years at this location.
Gerber Collision & Glass - Naperville/La Salle Ave offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 0.0/5.0 -
There were numerous delays and it caused me to spend over $600 in rental car fees.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks good and very clean inside and out.
Customer Service - 5.0/5.0 -
Good communication
Returned Clean
My Experience - 0.0/5.0 -
Poor workmanship, horrendous time management
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I liked how they kept m informed about the process of my repairs
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
The quality of work was great. I appreciated the updates. On the day my car was due to be picked up, I got no updates. At the end of the day, on a a Friday afternoon , I still hadn’t received an update. I called just before going out the door only to find out my car wasn’t going to be ready until Monday. An updated update would have saved me frustration. On Monday, I again didn’t get an update until TUESDAY!! I was originally told”about a week” and that week turned into 12 business days!
Customer Service - 3.5/5.0 -
On a scale of 1-10, with 1 being lowest and 10 being highest, how would you rate your satisfaction with the customer service you received from Gerber Collision & Glass?
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0 -
Very disappointed with the labor hours in the final bill.
Repair Quality - 4.0/5.0 -
The work was ESTIMATED for 2.5 hours of labor. The work was completed in less than 45 minutes. But, per Jake the bill was still for 2.5 hour. An estimate is an estimate. Not the final bill.
Customer Service - 3.0/5.0 -
Email worked ok but needed to call to follow up when my follow up email was not answered.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service. And quick
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Well, I picked my car up today. Got halfway home and noticed an airbag light on so now I have to go back to the collision center and see what’s up. I’m not happy with my experience.
My Experience - 5.0/5.0 -
Thank you for the repair. I would highly recommend this facility to everybody.
Likely to Recommend - 5.0/5.0 -
100% yes best shop ever
Repair Quality - 5.0/5.0 -
Wonderful service car looks great. I would recommend this to everybody. Thank you so much.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great Team at the Naperville location.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The Gerber team gave me a detailed overview of the process and were customer centric during the entire project.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The Gerber team gave a detailed overview on the issue, repair, and what to expect. The Gerber team was customer centric during the process.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The people at the New York Street were amazing. However the people at the LaSalle location were the opposite. Returned my vehicle missing a part, did not clean inside after they had it.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good service and very reliable!