Gerber Collision & Glass - Naples/Market Ave.

4.9 (3,521reviews)
98%
4824 Market Ave,  Naples,  FL  34104
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Gerber Collision & Glass - Naples/Market Ave offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Nissan
Ram
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Email

Reviews (3,521)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that vehicles were returned looking brand new. The repair work was frequently described as flawless, excellent, and exceeding expectations. Communication stood out as a key strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was another highlight, as repairs were often completed ahead of schedule, which customers found impressive. The staff was widely recognized for being professional, friendly, and knowledgeable. A few customers noted areas for improvement, including occasional delays in completion dates, unexpected additional charges without prior notification, and instances where repairs were not fully completed before vehicle return. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Excellent customer service! Fantastic job on my car! Best in town!"
"... years and each has been an excellent experience. They are responsive, attentive and professional. I would highly recommend everyone including them ..." Read more
"the entire repair process was A+ from start to finish. Office guidance was excellent. Estimate was provided ..." Read more
"Gerber collision did an outstanding job on my car! The quality of the repair was excellent and my car looks brand new: the entire process was smooth from start to finish. ..." Read more
"Not only did they get it done quickly, the work looks excellent and they gave me the vehicle back clean and detailed inside and out. Even smelled good!"
"Gerber competed repairs to my Challenger in less than a week, and did an awesome job"
"Every thing was completed faster than expected and the finished repairs look great."
"Excellent service!! They were able to get my car in and out quickly so I did not have to delay my trip that had already been planned. So thankful for their ..." Read more
"Kept me informed throughout the process. Completed the job ahead of schedule. Job well done would recommend this company"
"Took a little longer than anticipated. Definitely delivered on repairs! Great job!"
"From the time I left my vehicle to be repaired the follow up phone calls, text messages were exceptional, professional, and very courteous, my hat goes off to the team ..." Read more
"... everything & I really didnt need to worry about a thing. Communication with them was top notch!!" Read more
"... car and have been very satisfied with their work - especially the daily updates that I received. I have recommended them to all my friends and one ..." Read more
"... the fantastic service and communication at Gerber. I was being updated several times a week and I was able to pic my car up in less than half ..." Read more
"Completed on time. Work looks great. All the staff was professional and friendly. Communication was excellent."

My Experience

Excellent communication. From the beginning. Deckendrick Hall was very detailed and thorough from the beginning. I am very satisfied.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for the updates and the speedy repair you all made my experience worry free

My Experience

Likely to Recommend

Repair Quality

Very happy with the service. They kept in touch with me the whole time.

Customer Service

No complaints. Very accommodating and kept me updated.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was so professional and what a fabulous job you all did. Thank you

Likely to Recommend

The best

Repair Quality

The services was outstanding. The people that was involved with were fantastic. Richard explained everything. The best service ever

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very happy with the result of the car. The staff was very friendly and fast. Any question i had they anwser professionally and fast. Def will recommend

Likely to Recommend

Repair Quality

Very helpful. Very fast.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Dekendrick Hall kept me updated on the repairs of my car. I was happy with how the repairs came out when he showed me the car.

Likely to Recommend

Repair Quality

I already answered the questions on the survey.

Customer Service

I already answered the survey.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Easy, great communication and done sooner than anticipated

Customer Service

Honest and thorough

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was great! Especially Dekendrick!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

This has been a wonderful experience

Repair Quality

Everything was handled very well.

Customer Service

I appreciate all the care

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Staff was wonderful Very helpful

Likely to Recommend

Repair Quality

The entire staff was very knowledgeable and helpful

Customer Service

The entire staff was very knowledgeable and helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Gerber did a great job and finished the repair as promised.

Repair Quality

auto body work was completed on time and car looks great.

Customer Service

Good communications. I was kept informed of the repair status every day.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Richard was so helpful and knowledgeable I felt very comfortable with my repair experience and will pass the word on ! Thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

EVERYONE WAS VERY COURTEOUS & EASY TO TALK TO. THE WORK LOOKS GREAT.

Likely to Recommend

i would recommed

Repair Quality

great service--very friendly

Customer Service

very nice people to work with

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Beautiful work. Looks brand new!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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