Gerber Collision & Glass - Newcastle

4.8 (988reviews)
96%
512 S Main St,  Newcastle,  OK  73065

Gerber Collision & Glass - Newcastle offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (988)

Customers say
Overall Customer Satisfaction
Customers consistently praise Gerber Collision for exceptional communication, with regular updates via text and phone calls throughout the repair process. The quality of workmanship receives high marks, with many noting their vehicles look brand new after repairs. Staff members are frequently commended for being professional, friendly, and going above and beyond expectations. Timeliness is generally strong, with many repairs completed early or on schedule. Customers appreciate the detailed cleaning service provided with repairs and the convenient rental car coordination. While most experiences are highly positive, some customers noted issues with parts delays, communication gaps, and occasional quality control problems that required return visits.
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"Everyone was superb and exceeded my expectations"
"First class workmanship and excellent customer service. Kept us up to date on repair status throughout the ..." Read more
"Gerber provides exceptional quality repairs."
"Every single person there provided excellent customer service. The receptionist went well above and beyond to make ..." Read more
"They did not repair all of the damage and billed for things they did not do such as removing the bumper cover ..." Read more
"Yes. Communication was great and friendly."
"Received regular texts messages and phone calls on repair status."
"... really appreciate the wash and interior clean up. The communication was excellent!! I always knew what the progress was. Every person I dealt with was phenomenal! Thank ..." Read more
"I had to call to get updates and clear up confusion."
"Communication could be improved a bit. If they tell you theyre going to update you on certain ..." Read more

Likely to Recommend

Repair Quality

We had a great experience! Highly recommend anyone to go her for their body shop needs, we had made and appointment at the wrong location and when we showed up to this location they jumped right in to help us out and got the job done. Very friendly and helpful employees.

Customer Service

Returned Clean

My Experience

Everyone was always kindc& accommodating .. my truck was beautiful when finished..thanks very much ..

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great customer service! Kept me up to date during the whole process!

Likely to Recommend

Repair Quality

The whole process was easy and went smoothly. Great customer service.

Customer Service

Returned Clean

My Experience

My Experience

Your entire staff was amazing, once again. I had other repairs completed in October, with the same level of satisfaction. Everyone was soooooo professional, friendly and attentive. I dropped my truck off last week and got it back today, totally repaired, and they even washed it. Sierra texted me every day with updates to keep me informed. Such an awesome group of professionals.

Likely to Recommend

Without a doubt. Gerber is the best in every aspect.

Repair Quality

This is the second time in the past 10 months that I've used Gerber for repairs on my truck. I was soooooo impressed with their work in September, that when my truck was damaged in the storm on 4th of July, there was no question that I'd be using Gerber again. The entire staff is utterly amazing, friendly, professional and courteous. They completed my repairs in a very timely manner, and Sierra texted me every day with status updates. If you want to have repairs done quickly and correctly, with helpful friendly staff, Gerber is your only choice.

Customer Service

The Customer Service at Gerber is unsurpassed., in every respect.

Returned Clean

My Experience

My car looked great and runs really good. I liked the updates I got on text about the process of my car.. and I Thank everyone for working with me to pick up my car on a Saturday. You guys are Great!!!!

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Repair Quality

Customer Service

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Repair Quality

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My Experience

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Very nice work. And they cleaned the car.

My Experience

Estoy contento por un excelente trabajo y rápido gracias gerber colisión

Likely to Recommend

Todo el tiempo que sea necesario

Repair Quality

100 satisfecho

Customer Service

Satisfecho con su trabajo muy bien echo y rápido y muy amables

My Experience

I am so happy with their work and would recommend them to anyone! All of the staff were so professional and kept me up to date throughout the whole process.

Likely to Recommend

Repair Quality

Great work!!! Fast service and kept informed throughout the process

Customer Service

Returned Clean

My Experience

Excellent service! We appreciated the updates and we never had to wonder when our car was going to be ready. Highly recommend Gerbers!

Likely to Recommend

I would absolutely recommend this shop to a friend or family member.

Repair Quality

Super impressed. Gerber was in touch with me the entire process - from start to finish. When our vehicle was done, the work was absolutely perfect. Our family highly recommends Gerber Collision.

Customer Service

Absolutely perfect.

Returned Clean

Likely to Recommend

Repair Quality

Picked up truck. Got to Chickasha pulled over by police for right front turn signal not working. Got home had to pull grill and right headlight assembly to plug 3 plugins in Hood not opening right. Left f-150 emblem about to fall off. Wish I would’ve left the hail dents in it and drove it. going to get another truck next month

Customer Service

Likely to Recommend

Repair Quality

Didn't contact me about progress on my vehicle

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

The FJ cruiser looks fantastic

Customer Service

Very satisfied

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

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Repair Quality

Looks brand new.

Customer Service

Very fast. Excellent work and appreciated the daily updates.