Gerber Collision & Glass - Newcastle

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks brand new.

Customer Service - 5.0/5.0 -

Very fast. Excellent work and appreciated the daily updates.

My Experience - 5.0/5.0 -

Very kind and very professional staff. Did a 100% great job on the car and the communication and updates exceeded expectations. Wonderful group!

My Experience - 5.0/5.0 -

My car looks new again. Fantastic work! Perfect color match. I really appreciate the wash and interior clean up. The communication was excellent!! I always knew what the progress was. Every person I dealt with was phenomenal! Thank you!!!!

Likely to Recommend - 5.0/5.0 -

Already have!

Repair Quality - 5.0/5.0 -

Every person I dealt with was amazing! Professional, friendly, obviously love their jobs and show pride in their work.

Customer Service - 5.0/5.0 -

Every single person there provided excellent customer service. The receptionist went well above and beyond to make sure of my rental car car was taken care of and kept in contact about the progress

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

One issue after receiving the vehicle was corrected to my satisfaction.

Customer Service - 5.0/5.0 -

Well done. Great people and service.

Likely to Recommend - 3.0/5.0 -

Recommend with reservations.

Repair Quality - 3.5/5.0 -

Aliyah, who answers the front desk phone, etc , is very easy to interact with and makes commitments she keeps. Really appreciate her.

Customer Service - 2.5/5.0 -

The weekly texts started out good, but then started having issues and delays. I was experiencing delays but it was due to insurance, but no one was telling me about the reason for the delay.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Did a fantastic job and was very quick about it

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Great to work with, took care of everything!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Had a little incident with my garage door falling on the top of the truck damaging the antenna. Sierra gave an estimate to repair, very reasonable. I took it in at 9:00 am and was fixed by 3:00 pm. Looks great no issues. Thank You Sierra and Gerber Collision.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Extremely pleased with Gerber Collection. Sierra estimated my issue, (antenna) came loose was able to get it fixed at a reasonable cost and only took one day no additional cost just in and out, couldn’t be more pleased. Would return with any other issue in the future.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

We appreciate the care your tech team took of our car. Thank yiu all.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car looks really good

Customer Service - 4.5/5.0 -

It is so nice getting regular updates, however the finish date was more than a week of original ready date. We were not prepared for that

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

You all were amazing, we are grateful for everything!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Amazing! Fast and thorough!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fast, easy, can drop off rental on site when swapping car

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thanks for your good work and timely repair

Likely to Recommend - 5.0/5.0 -

Absolutely

Repair Quality - 5.0/5.0 -

Excellent

Customer Service - 5.0/5.0 -

Excellent Service

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Customer service is outstanding! Frequent updates, great results in timely manner! Front desk personnel very friendly and efficient!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Exceeded expectations! Quick, great communication- updates Warm and friendly!

Returned Clean