Gerber Collision & Glass - Newcastle
Gerber Collision & Glass - Newcastle offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Great customer servie
Customer Service - 5.0/5.0 -
Great customer service
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Other family members have been informed and gone to speak with this location for guidance.
Repair Quality - 5.0/5.0 -
Great customer service and support through the process.
Customer Service - 5.0/5.0 -
Updates at regular intervals and additional information when major parts were completed.
Returned Clean
My Experience - 5.0/5.0 -
I commend Gerber for their excellent communication and top notch PDR service. Fair pricing and great results.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work and excellent service!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Gerber in Newcastle was great to work with! The personnel gave us regular updates which we greatly appreciated. Our car looks brand new! Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and good work!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
All vital parts of service was super: Communication, price, extra effort, friendliness, and workmanship is great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job, even better than what I expected!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I appreciated the quick service provided
Customer Service - 5.0/5.0 -
Everyone was very polite and pleasant
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very good service
Repair Quality - 5.0/5.0 -
It was a pleasure working with the staff. I was kept updated several time a week. I would recommend them for sure.
Customer Service - 5.0/5.0 -
Very nice and friendly
Returned Clean
My Experience - 0.0/5.0 -
No need for follow up contact, we have already scheduled elsewhere. However, when someone requests to be the point of contact twice verbally, once via email, and once in writing, they expect to be contacted. Also, when requesting a specific service and asking if you have the capability of doing it, and you say you can, don’t go back and say it’s not possible or that’s it’s going to 1,794.87% of the quoted price. Huge difference in $195 and “starting at $3500”. This even after you tried to charge more than the quoted price for the diagnostic fee, when nothing was diagnosed, and only “waived” the fee after the vehicle was brought back to show you the problem was still occurring. And then when the vehicle owner tries to talk to you, explain the issues, and request ONLY a calibration of the front radar sensor, don’t say you need to speak to the husband or you can’t help. Thanks to Clint, and his complete lack of customer service, we will not be bringing a vehicle back, and will definitely go another route if we choose to do repairs on the Silverado that is there. On the bright side, Aleya and Sierra were both very pleasant to speak with and had excellent customer service.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Likely won’t ever go there again. I’m not saying they were the issue, but I dropped my expedition off for repairs and had 0 engine issues. I picked it up and it sounds like it’s about to throw a rod or a lifter issue or something. They did nothing to the engine area that I’m aware of. I just know that it went in without engine issues and came out with engine issues. Hard pass on ever ever using Gerber again.
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Yes, very thorough repairs and a very timely completion date. All of your employees are very professional and punctual…