Gerber Collision & Glass - Newcastle
Gerber Collision & Glass - Newcastle offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The service was outstanding from the beginning to the end. The staff was very knowledgeable and helpful. The weekly updates were helpful. I was pleasantly surprised when I was notified that my car repairs were completed, which was a week before the expected date.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent quality on a $12,500 repair.
My Experience - 5.0/5.0 -
The service was top notch! Very professional and the work was completed before the expected finish date!! I enjoyed the atmosphere of their office and body shop and very pleasant conversation. I highly recommend if you want excellent service and repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Once the process actually started, it went smoothly. It took a bit though to get connected to the agent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We had an excellent experience. They were very helpful and did a great job with our repairs.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
not returning or recommending.
Repair Quality - 0.5/5.0 -
they fixed my hood but a my cover went missing on my FJ and nobody could give me an answer. carlie showed me a picture that wasn't clear and claimed i lost it. the cover clips on and off. i had to replace the cover due to avoid anymore issues with gerber.
Customer Service - 1.0/5.0 -
customer service skills not the greatest from people i spoke to and their is no communication within the buisness and no organization.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Overall satisfaction
Repair Quality - 5.0/5.0 -
Pleasant to work with. Competitive price. Resolved an issue after I picked up the car in a matter of minutes without any pushback. This is the second time we have used Gerber. Very satisfied with quality.
Customer Service - 5.0/5.0 -
Friendly
Returned Clean
My Experience - 5.0/5.0 -
Looks as if nothing happened
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I had to bring my truck in multiple times, Due to changing employees they had to re-look at it when I showed up the person to look at it wasn’t there so I had to bring it again. They changed my appointment from September 2021 to be fixed to the following year. Due to having to bring my truck in multiple times they said they could waive my deductible. This was in March 2022 then when we dropped off the truck in July that day he said he will have to try to get the deductible waived somehow. They would call me and give me updates that they are still trying to waive the deductible and then when I show up to pick up the truck they charged me a deductible so basically they did not honor what they said. After the huge mess they told me it would be waived. I could of taken it somewhere else. Now we have to bring it in again due to some spots still showing up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Finished product looks great.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Completely satisfied good work clean my Gmc SUV inside and out.Repair grate.Think you Gerber Collision&Glass team.Nita and David Howard.
Likely to Recommend - 5.0/5.0 -
Yes I. Would .
Repair Quality - 5.0/5.0 -
Good Job on the repair and cleaning of the GMC inside and out side.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Work looked great and staff was easy to work with.