Gerber Collision & Glass - Newcastle

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks really good 2nd vehicle we have had done there

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 2.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The young lady that kept us informed and updated is awesome. She gets a A+! ! ! We appreciate how clean the car was , detail gets a A+ also. This is second experience with Gerber Collision and both times was pleasant.

My Experience - 5.0/5.0 -

They worked well to get my vehicle done in a timely manner

My Experience - 0.0/5.0 -

It all looked good but I wasn’t told the front would not be done. So I was a little disappointed.

Likely to Recommend - 5.0/5.0 -

I've already told 2 or 3 people to take it to you guys

Repair Quality - 5.0/5.0 -

My truck turned out beautiful they did a great job

Customer Service - 5.0/5.0 -

They were very professional and very polite and they knew what they were talking about

My Experience - 5.0/5.0 -

Staff was very accommodating and even though there was a hold up between the insurance company and Gerber, we felt that efforts were made to return our vehicle as soon as possible. The vehicle looks great! Thank you.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 0.0/5.0 -

I have called Allstate and sent them photos of the paint job that was not done to make the truck look like it had before the accident. They will investigate the quality of work for the contract they have with your company.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent customer service and fantastic workmanship. Thank you for all updates and taking away the stress of dealing with a wrecked car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Finished the job ahead of schedule, well done!

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Excellent service

Returned Clean

Likely to Recommend - 0.5/5.0 -

Horrible customer service

Repair Quality - 0.5/5.0 -

Like the previous poster, I would give this place zero stars. The customer service from day 1 after my accident was HORRIBLE! The first problem was that the tow truck driver was turned away after I made an appointment for the car to be dropped off. This excuse was that they were changing computers and the girl was new. It took 2 days and me paying for the tow service for the second trip. The repairs went smoothly and to be very honest, the text communication was very good. I was pleased with the repair on the surface. After driving my car for 1 day I noticed that the heater was not getting hot or blowing on the drivers side at all. I called 3 times and got no answer. I finally stopped by the shop and Cody told me there was nothing wrong and he couldn't do anything because the repair ticket had been closed by State Farm. I called State Farm back and asked them about it. They told me if I wasn't happy with the repair that I needed to go back to the shop and that no, my repair ticket was not closed. I was then told by Cody that I was responsible for the diagnostic fee of $150 to figure out what was wrong because he didn't feel that it was related to the accident. I said it worked before the accident why would it not work now and he replied that he was not a mechanic so he had no idea. I agreed to the diagnostics and left my car. This was on a Friday. I was told that the diagnostics people would be out on the following Tuesday. I called Tuesday and they told me that it was the problem they suspected and Cody again said it wasn't accident related. I asked for a quote to get the repair done. I heard nothing and called back Friday. My call was not answered. I called again on Monday only to be told by the "new" girl that my car was complete and ready to be picked up. I asked to speak with Carlie who was the person I had been dealing with because I had never gotten a quote or authorized a repair. She reiterated that the repairs were complete and I owed them $243. I asked for Carlie to call me back. Five hours later when I had no call back, I called again and again the new girl said Carlie and Cody were busy and couldn't talk to me. She again said all of my repairs were complete. I never got a call back from anyone Monday so I went in on Tuesday (today). My car had NOT been repaired. The diagnostic test was $239.25 NOT the $150 quoted by Cody. They had no idea when I would get a repair quote because to quote Cody "he is not a mechanic." The diagnostics says what is wrong but nowhere does it say whether or not it would have been related to the accident. Besides this review I will be making a complaint to State Farm and to Gerber Collision's main office. I have done business with this company as Collision works on 5 different occasions and been very happy. Now that Cody is in charge and it's Gerber I can say that I would not do business with them again, nor would I bring my company vehicles here or refer to friends and family. Edit: I have called the Gerber Main customer service number for a resolution. AND I have the diagnostic report given to me by Cody. The name of the company is Advanced Auto Technology. There is no contact number on their form, the web address is not valid and when googling their address it comes up as a UPS Store! What shadiness is going on here?????!!!!! My husband called and spoke with Cody and he wasn’t “comfortable “ giving out the diagnostic companies phone number. Complaints have been made.

Customer Service - 0.5/5.0 -

Have repeatedly asked for a district manager to contact me. Will NOT deal with Cody at the Newcastle facility. NOT HAPPY WITH MY REPAIR!!!!

Returned Clean

Likely to Recommend - 5.0/5.0 -

Thank you

Repair Quality - 5.0/5.0 -

Excellent communication

Customer Service - 5.0/5.0 -

Carli was great at keeping me informed of the process and answering my questions

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean