Gerber Collision & Glass - Novi

4.8 (6,437reviews)

97%

(248) 344-4300

25180 Novi Rd, Novi, MI 48375

97%

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25180 Novi Rd
Novi, MI 48375

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About Gerber Collision & Glass - Novi

See Photos

25180 Novi Rd
Novi, MI 48375

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Gerber Collision & Glass - Novi offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Ford

Hyundai

I-Car

Kia

Nissan

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Website

Reviews (6,437)

Sort By:
Newest
Rating

5,483 Customers Rated

5 Stars

71.9% Complete

(4625)
4 Stars

9% Complete

(581)
3 Stars

1.8% Complete

(115)
2 Stars

0.9% Complete

(58)
1 Star

0.4% Complete

(26)
< 1 Star

1.2% Complete

(78)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding service quality, clear and proactive communication, and timely repairs - often completed ahead of schedule. Many highlight the professionalism and friendliness of the entire staff, noting they felt informed and cared for throughout the process. Repair quality is frequently described as flawless, with vehicles returned looking brand new. Customers also appreciate the convenience of text and phone updates. A few customers noted areas for improvement, including occasional repair delays, post-repair issues requiring return visits, and inconsistent communication in some cases - all reflecting direct customer feedback rather than system observations.

Select to learn more

Service Quality
Timeliness
Communication

"I have only the highest praise for the staff at Gerber Collision & Glass. They were extremely courteous ..." Read more

"Absolutely seamless service from start to finish. No issues at all."

"Very professional and stuck to the timelines when it came to estimates"

"Repairs were done very well. I could not see any imperfections at all."

"The front of the car looked brand new after the repair."

"... professional and did a fantastic job in making repairs, completing their work two weeks early. The results are amazing! Highly recommend Gerber Collision for Antony needing ..." Read more

"... into estimating a completion date, but ultimately the repair was completed a week later than expected." Read more

"They complete the work on a timely matter, and keep good communication on progress"

"... insurance provider, arrange my replacement rental car and kept me well informed the entire time they were working on my vehicle." Read more

"... was very courteous and professional, I felt that communication about the status of the repair dropped off a bit too much." Read more

"Communication is a problem for them I was getting text messages with expected completion dates, I planned based on ..." Read more

"... collision claim before. Everyone there was awesome and the communication couldnt have been better." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"I have only the highest praise for the staff at Gerber Collision & Glass. They were extremely courteous ..." Read more

"Absolutely seamless service from start to finish. No issues at all."

"Very professional and stuck to the timelines when it came to estimates"

"Repairs were done very well. I could not see any imperfections at all."

"The front of the car looked brand new after the repair."

"... professional and did a fantastic job in making repairs, completing their work two weeks early. The results are amazing! Highly recommend Gerber Collision for Antony needing ..." Read more

"... into estimating a completion date, but ultimately the repair was completed a week later than expected." Read more

"They complete the work on a timely matter, and keep good communication on progress"

"... insurance provider, arrange my replacement rental car and kept me well informed the entire time they were working on my vehicle." Read more

"... was very courteous and professional, I felt that communication about the status of the repair dropped off a bit too much." Read more

"Communication is a problem for them I was getting text messages with expected completion dates, I planned based on ..." Read more

"... collision claim before. Everyone there was awesome and the communication couldnt have been better." Read more

Nicole (Toyota owner) reviewed 8/31/26

Gail (Honda owner) reviewed 8/31/26

Amazing knowledge, very great updates, information in answering my questions. Extremely polite and patience. Would recommend them when anyone I know has a repair small or large. Kudos to them!!

Excellent! Up dates and very thorough. Knowledgeable and pleasant!

Anonymous (GMC owner) reviewed 8/31/26

Mike (Toyota owner) reviewed 8/31/26

Very helpful and great communication

Sharon (Chevrolet owner) reviewed 8/29/26

Jeremy and his staff did a great job. Jeremy explained every part of the process in the repair of my car. I really appreciated the frequent text updates on its progress. I will not hesitate to recommend Gerber to anyone I meet. You were amazing and it was a pleasure to do business with you.

Soichiro (Honda owner) reviewed 8/27/26

Melissa (Ford owner) reviewed 8/27/26

Md Mhafuzul (Chevrolet owner) reviewed 8/27/26

Ivan (Hyundai owner) reviewed 8/27/26

Great experience, everything went well and communication was excellent

Michelle (Lexus owner) reviewed 8/27/26

See comments in the first question or talk to the manager of the shop.

I left my car at Gerber because SilverRock said I had to use them. It took them 2 weeks to do a minor paint touch up. There were parts not put back together in the engine with no explanation. I wrote a complaint and go a call saying bring it back in. Why would I do that? I thought Gerber was recommended because they could be trusted with my new used vehicle. I disagree. I will not be taking any car there and will tell everyone I know not to use that specific (Novi, MI) Collision Shop.

Neil (Cadillac owner) reviewed 8/26/26

Mike my collision agent was great . He explained to me the whole process , was very informative and overall I had a great experience with this shop . I will always look to come here for all my collision needs in the future. Thanks

Jason (Ford owner) reviewed 8/24/26

Joanne (Buick owner) reviewed 8/24/26

Reji (Ford owner) reviewed 8/24/26

The quality of the work is exceptional. This is my 3rd repair (2 different cars) and I’ve always been pleased.

Following confusion about paperwork, everything went smoothly. I got my car to the shop the night before so that work could begin. Because I hadn’t signed some paperwork (no idea I needed to) an entire day was lost although it did get washed. Might be a good idea to set up a communication between estimators and staff to find out if necessary paperwork has been signed. I understand confusion and am not blaming anyone, just thought there might be an opportunity to build in the “check status” option or even your automated text messaging to say “need additional paperwork before work can begin.” Anyway, Nanette and Jeremy took good care of me following that situation.

See previous comment.

Jane (Toyota owner) reviewed 8/17/26

Absolutely!!!!!

Excellent work, caring people and on time. I’ll be back if something else happens

Excellent customer service

Muzafar (Subaru owner) reviewed 8/17/26

Great job and continuous updates

Wonderful job

James (Toyota owner) reviewed 8/17/26

Great job! Looks like you just erased the day of my fender bender from history, like it never happened

It's an ordeal to have my car in the shop for any period of time. Thanks for all of your help to get through it

Saddi (Lincoln owner) reviewed 8/13/26

Excellent communication and completed before original estimate

Cordial, knowledgeable and transparent

Michael (Ford owner) reviewed 8/13/26

Michael (Chevrolet owner) reviewed 8/10/26

Professional, organized and communicated with me through out the process

Professional and communicated well

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Gerber Collision & Glass - Novi

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Gerber Collision & Glass - Novi

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (6,437)

5,483 Customers Rated

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 0.5/5.0 -

Repair Quality - 1.0/5.0 -

Customer Service - 0.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean