Gerber Collision & Glass - Oak Forest
Gerber Collision & Glass - Oak Forest offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I dropped off my car on July 8th to fix damage that location caused when fixing dents on my vehicle earlier in June. The old management team quit the company and never kept pictures of my vehicle before it was fixed. The new manager told me a week prior when I showed him the damage that he will have it fixed by July 10th when I drop it off on the 8th. The morning of July 10th I received a call from him saying they never even worked on my car and that they can't get to it until August 4th. I picked up my unrelated car that say there for two days for nothing. The service and manager are horrible and unprofessional. My car was damaged by your company and the manager is doing nothing and shoeing no urgency. He set expectations and didn't follow through. I will never use your company again once my car is fixed next month. I'm also reporting this to the better business bureau and telling my insurance com pay and everyone I know about this horrible experience and lack if service.
My Experience - 5.0/5.0 -
Car looks great, thanks!
Likely to Recommend - 0.5/5.0 -
Not familiar with body shop repay to enter an opinion
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
have not recieved vehicle yet
Customer Service - 0.5/5.0
Kept me Informed?
No
Likely to Recommend - 1.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
There was a lot of confusion about the timeframe of the work done on our car. It was towed in on a Wednesday, but I had to call on Saturday only to be promised a call first thing Monday for any info on the repair. Further, the completion date kept getting moved back. Most frustrating, though,?were the text messages which almost always offered different information than what the person I had spoken to said. It was frustrating.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.5/5.0 -
The people were very nice, but information was hard to get on the repair, and the actual people and text notifications were often contradictory. The vehicle was towed in on a Wed; I had to call about it in Sat, but was told everyone had left and they'd call me Mon. Then our completion date changed several times as well. Finally, I got a text that it was on track to finish, called to confirm but was told by a person that it needed another day, within a half hour received a text that it was ready. Frustrating.
My Experience - 5.0/5.0 -
The guys at Collision Revision did a fantastic job.. Thank you..DCollins
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good job car looks just like it did when I came off the showroom floor
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Timely and professional. Would highly recommend.