Gerber Collision & Glass - Oak Lawn/Central Ave.

My Experience - 5.0/5.0 -

customer service was excellent . i appreciate the staff and the way communicated with me. thank you so much for everything ❣️❣️❣️❣️

My Experience - 5.0/5.0 -

I was very happy with the service. Everybody was very helpful and friendly and my car was finished that time as promised and the work was very good again the staff was great.

My Experience - 0.0/5.0 -

My vehicle was not assembled correctly.

My Experience - 5.0/5.0 -

It was beyond amazing. I am so satisfied the staff the way I was treated the work you guys did words cannot describe how happy I am. I’m coming back to get my window done. I am beyond ecstatic. My car looks beautiful thank you guys. It’s running wonderfully. I cannot thank you guys enough. Please tell everybody from Emily to Annie to the whole day after that I appreciate all of them and they are so amazing and so gracious and so kind I just cannot give enough good words.❤️

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 1.5/5.0 -

I don’t have many positives to mention about my experience. When we picked up the vehicle, the ABS warning light and automatic emergency braking warning light were both illuminated, yet no one mentioned this to us. We had to go back inside and point it out ourselves. Unfortunately, the mechanic was no longer available to address the issue at that time, which caused an additional delay in getting the vehicle back. On top of that, the wrong wheel was installed on the left front of the vehicle. We noticed this because there was still a significant amount of tire lubricant smeared on the assembly after installation. (wheel had a different finish than the factory wheels). At that point, we were already frustrated by the previous issue and decided we would rather just deal with the incorrect wheel than experience another delay. Overall, this experience was disappointing and I feel there needs to be much more attention to detail when working on customers’ vehicles. These are important safety-related items that should have been identified before the vehicle was returned to us. One additional concern: when we arrived to pick up the vehicle, there did not appear to be much verification that we were actually the owners or authorized to pick up the vehicle. Someone else could potentially have come in and claimed the vehicle. I strongly recommend implementing a more thorough vehicle pickup verification process. This version keeps your frustration clear without sounding overly emotional, which will make the complaints harder for them to dismiss.

Customer Service - 2.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I will most definitely recommend anyone and everyone to come to gerber.You guys are the best

Repair Quality - 5.0/5.0 -

Great service.Friendly people truck looks absolutely fantastic.Love.The way they completed the job and ahead of schedule.Everything is absolutely perfect.I can't thank you enough for all the work you've done not once but twice everything is absolutely awesome.Thank you

Customer Service - 5.0/5.0 -

Paint was absolutely fantastic.Truck looks awesome.Love it.Thank you guys so much for all the work that you've done.I don't want to say if I ever have to come back.I'm coming to you.I hope I don't have to but thank you so much for the work you've done

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Would have like the work completed quicker.

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Friendly and knowledgeable staff. I loved that when there was an issue, they corrected it to ensure the parts for my vehicle were correct and fit properly.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Smooth process.

My Experience - 5.0/5.0 -

To me communication is one of the most important things. I was notified every step of the way. Everyone was very polite and professional. I was told an estimated date of September 5th and my car was completed on August 19th, yes I had a loner car but nothing like having your own car back. Thank You Everyone for A JOB WELL DONE !

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 1.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 0.5/5.0 -

They were pleasant however as stated earlier, they did not have any of our three cars done when they promised.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Annie was awesome at the front desk . She definitely answered all of my questions and made my experience pleasant. Emily really knew her stuff and communicated all the info for myself and my husband to understand. Great updates with texts. Great communication!!!! A+++ Thank you !!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Annie at the front desk very friendly and informative!! Emily was great at explaining the car repairs. Everyone very friendly and knowledgeable!! My car looks brand new after completion of all the repairs .

Customer Service - 5.0/5.0 -

Very friendly and informative!!

Returned Clean

My Experience - 5.0/5.0 -

Thank you for a great repair experience at your facility. I was extremely happy with the superb repair work that was done on my car. So very well pleased! Emily, Annie, Kyle and I believe his name was Brian? were so nice and helpful. I appreciated how Emily handled everything expertly to get the job done in a timely manner with updates and since I was self-pay to get me a discount on parts. So very impressed with your facility and thanks again to everybody and also to who did did the repairs. Will highly recommend Gerber Oak Lawn.