Gerber Collision & Glass - Oak Lawn/Central Ave.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

There's no other place that I would go and would recommend until my friends

Repair Quality - 5.0/5.0 -

The repair came out, perfect.It did take a little long.However, the workmanship I know is worth the wait

Customer Service - 5.0/5.0 -

Not sure of the lady's name at the desk, but she was wonderful, helpful and you could tell, have been there for a long, long time

Returned Clean

My Experience - 5.0/5.0 -

The lady at the front desk is so helpful. My car was done two weeks before the completion date.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank u. I Always go to you to fix my cars. U keep me informed. And do a great job

Likely to Recommend - 4.5/5.0 -

I was pleased with my vehicle the work and the workmanship of the staff excellent.

Repair Quality - 5.0/5.0 -

Excellent work and great job on returning my vehicle to me before the promised due date.

Customer Service - 4.5/5.0 -

Excellent work and great job on returning my vehicle to me before the promised due date.

My Experience - 5.0/5.0 -

Yes I was really satisfied the team that fix my car took they time and made it look perfect thank you team

My Experience - 5.0/5.0 -

car looks great

Likely to Recommend - 1.0/5.0

Repair Quality - 2.0/5.0 -

I brought my vehicle here on June 4th for an insurance claim, and I didn't get it back until July 17th—a month and a half without my car, which I had to pay for out of pocket for a rental. The delays were partly due to shipping issues, but it was frustrating that parts weren't ordered all at once. When I finally came to pick it up, there was a noticeable gap on the side of the bumper. Instead of a proper fix, they initially tried a quick fix using double-sided tape, which was completely visible and unacceptable for professional auto body work. However, I will give credit where it's due: when I brought it back the next day, they fixed the bumper properly. They also helped me out with my deductible and gave me gas for the inconvenience, especially traveling with children. I appreciate that they made it right in the end, but I wish the initial quality control and communication had been much better so I wouldn't have had to deal with a rushed job and extra trips back.

Customer Service - 3.5/5.0 -

When talking to them they are nice.

My Experience - 5.0/5.0 -

Great service start to finish. Knowledgeable staff that takes time to answer any questions.

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0 -

Great service start to finish. Car looks great!

Customer Service - 2.5/5.0 -

I went in for estimate was told I would be called after they get insurance approval. I called a week later to see what is taking g so long and was told we don’t get approval until an appointment is made. I had to wait another 2.5 weeks for appointment. Disappointed that I was told I couldn’t make an appointment when I went in for estimate. Same person said I couldn’t make appointment until approval and then I had to have an appointment first. Frustrating for sure.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The communication was great

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

They do excellent work and recommend that you have them repair your vehicle They are very good 5 stars 🌟

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Suggest if you need your vehicle fixed take it to Gerber they're the best

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

Passenger sliding door won't open from the inside buttons or handle. Someone must open that door from the outside to let the kids out. Passenger sliding door sometimes struggles to unlatch and open smoothly. Driver side sliding door won't close now. Windows on passenger side are slower to go up than the driver side.

Likely to Recommend - 1.5/5.0 -

Completion date kept getting pushed back. Still had issues with van once completed.

Repair Quality - 1.5/5.0 -

At times the sliding door struggles to unlatch before opening. After having the van for over 2 months at Gerber, the sliding door that wasn't worked on, now doesn't close.

Customer Service - 2.5/5.0 -

Personnel was generally nice

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Have used them in rhe past and they always deliver 100%

Customer Service - 5.0/5.0 -

Annie was great and the team that did my repairs.. thank you guys!!

My Experience - 5.0/5.0 -

Looks brand new. Everyone was so nice and accommodating. I’m very glad that I chose this franchise and particularly this shop

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 3.0/5.0 -

The repair work was good

Repair Quality - 4.0/5.0 -

The Repair was fine. The customer service and Allstate was not fine too many calls too much confusion and the bill was incorrect. My portion was $500 and they kept telling me for all of it because they needed to collect from Allstate. I got numerous calls and I tried to reach both Allstate and Gerber. Very frustrating.

Customer Service - 2.0/5.0 -

They were helpful at the desk, but not as a phone calls for payment and the bill incorrect. They should’ve been calling Allstate because they are the ones that owe them the payment. I paid my bill and I’m still waiting for the receipt for the $500 there was problems with paying as the location that I had my car fixed, so the representative called another location to process the payment

My Experience - 5.0/5.0 -

Everyone was great and a special thanks to David for staying in touch throughout the process. The work the shop did was excellent.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Gerber was great!! Customer service was outstanding!!! My car looks like new!