Gerber Collision & Glass - Omaha/Blondo St.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Took care of everything and got done early compared to the estimated time. Worked well with my insurance, I didn’t have to be involved any more than I wanted to.

Customer Service - 5.0/5.0 -

Friendly, available, detailed.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would recommend your services to others

Repair Quality - 5.0/5.0 -

Good communication and very good work !!

Customer Service - 5.0/5.0 -

Excellent

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

I am not sure. As far as quality of service and the service I got from Rosa, yes, but I wish I had been treated better as the customer instead of being completely kept out of the loop.

Repair Quality - 3.0/5.0 -

My original estimate was for $4000/ish but my insurance was billed $7000/ish. Also, I was the one that brought my car in and paid the deductible, however you called my husband with status updates and this was very frustrating.

Customer Service - 3.0/5.0 -

I was very frustrated that I was not contacted in any way shape or form after I paid my deductible.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent results and ongoing communication. Recommend highly.

My Experience - 5.0/5.0 -

The communication and attention to detail is much appreciated!

My Experience - 5.0/5.0 -

Great customer service and speedy repair time.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

It looks like brand new, which is important to me because I got this car after my Dad passed away.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

See previous statement

Customer Service - 5.0/5.0 -

There ws extensive damage. The car looks like new.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Still need to fix one more thing but so far so good despite the long wait and challenges along the way. Appreciate management working with me during the delay

Likely to Recommend - 3.5/5.0 -

9 for quality of repair (clear bra needs to be reapplied or would be 10), 4 for length of time, 6 for communication

Repair Quality - 3.5/5.0 -

Estimate of time in the shop was totally wrong. Initial was 3 weeks, actual 10 weeks. I give the office credit for picking up the cost of the rental, much appreciated. Still need to take it back and complete one more issue

Customer Service - 4.0/5.0 -

Recognition of failure of time estimate with payment for rental. Multiple times I was told by person picking up the call that I would be called back by manager but was not called and had to call again next day

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Your team does top-notch work. My SUV looks like a new car! All the personnel I met were knowledgeable, helpful, and professional. Thank you for a job well done.

Likely to Recommend - 5.0/5.0 -

I would highly recommend Gerber to anyone for a job well done.

Repair Quality - 5.0/5.0 -

Everyone was professional, helpful, and the shop techs did a superb job on repairing the hail damage on my vehicle.

Customer Service - 5.0/5.0 -

They did a good job of communicating with me on the status of the job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The staff was very professional, caring, understanding and flexible with customers needs. Thank you.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

While the quality of the repair is good, the shop had my car for 50 days or so - this is way longer than should have been needed even with one significant parts problem that occurred that required a re-order.

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0 -

Quality of repair was great but it took about 51 days to complete for what seemed like a straightforward repair

Customer Service - 3.0/5.0 -

I believe one or more individuals may have lost track of making sure their part supplier was getting the parts they needed in a timely way - at around day 37 ish Holly re ordered the needed parts from a new supplier but I suspect this delay ended up wasting 2+weeks of time

Returned Clean