Gerber Collision & Glass - Omaha/Blondo St.
In operation 85 years.
Gerber Collision & Glass - Omaha / Blondo St offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
You did a very good job am happy with the outcome.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very professional and very pleasant to work with
Repair Quality - 5.0/5.0 -
Did a great job!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Promised better communication two times and nothing ever changed. Was told 10-15 days left of completion as of September 16 only for the whole process to take 65 days. Didn’t order parts till the first week of October after my vehicle was there for a month. I had to call for updates due to your failure to update your customers (also saw this is common on other reviews). There’s scratches on the hood and black specks in the paint but I will never waste my time or energy with your company ever again. This company is full of lies and fake promises (ex: telling my insurance adjuster you never received the estimate from the insurance company even though it was required when receiving the estimate from you guys, promising better communication, stating this job will take no more than a month, being told that there was 10-15 days left on multiple Fridays but in reality I didn’t have a vehicle for 65 day). This was the worst service I have ever been provided.
Likely to Recommend - 0.5/5.0 -
I have already told friends, family, and 30+ coworkers to avoid your shop at all and every cost.
Repair Quality - 0.5/5.0 -
Poor communication, told me 10-15 days starting September 16th but really took 65 days, promised fake promises and lies. Scratches on the hood, black dots in the paint. Wouldn’t recommend to anyone so glad I never have to go back.
Customer Service - 0.5/5.0 -
Horrible. Failure to update customers. I had to call for updates, kept telling me they were working on my car but hadn’t even ordered parts till the first week of October after my car had been there a month. Kept promising better communication and that never happened.
My Experience - 5.0/5.0 -
Although the repair took much longer than expected, the quality of work and customer service was a 10/10. Thanks!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0 -
Poor experience overall
Repair Quality - 2.0/5.0 -
It took 3 weeks to get an appointment. Then the car sat for days & days without being touched. I was not told that there were no availabe employees at this location. They had all broken their agreement and abandoned the shop & never showed up for work. I was left in the dark and never informed about this development. When the work was completed it seemed fine, but, a few of the detailed work I was promised, was never completed. I have contacted them twice. Have not been called back yet.
Customer Service - 1.0/5.0 -
The 2 employees are nice. But their actual follow through stinks
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
I heard nothing a week after I dropped of my car. When I called, I was told that Gerber was waiting on insurance approval. I called the insurance company who put me on hold and called Gerber themselves telling them that they had sent the approval over weeks earlier when I scheduled my initial consultation for the vehicle. I had to continually call to get updates on the status of my repairs, which was very frustrating.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would recommend people not to take it to Gerber.
Repair Quality - 0.5/5.0 -
Took them one month to replace ignition switch,on my work truck broke the under steering wheel cover instead of replacing itabs they put screws on it and left a bunch of wires loose,I was asked if I wanted to squedule an appointment to bring the truck in to get wires fixed,lol! Are you kidding? Manager kept telling me since the beginning,two day,next week,I’ll give you a call tomorrow,that tomorrow never came,I was lucky that they took my truck,they were pretty busy,they could’ve told me that when I called them on the phone,just like the other shops told me when I called them,very,very unhappy with that,LIES!!
Customer Service - 0.5/5.0 -
Not happy
Returned Clean
My Experience - 0.0/5.0 -
Gerber had my car from September 23 through October 17 when I was told it would take no more than 1.5 weeks. My car is still not done since I had to take my car on a trip with the wrong bumper ordered, and I have to take it back. The communications were terrible. Matt knows the entire situation. Matt gave a number of excuses, but that doesn’t change the experience, and I can never recommend Gerber for collision work.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They did a fantastic job and pushed through to get my repair done in one day. Great service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Not only did they do a great job, they also buffed out a scratch they noticed. It wasn’t part of the current damage. We were very pleased with that!
Repair Quality - 5.0/5.0 -
They did a great job! You couldn’t even see any lingering signs of damage!
Customer Service - 5.0/5.0 -
We came in without an appointment just to ask them if they felt we needed to have it fixed. It looked very minor to us. We ended up waiting for about 15 min for someone to look at it as he was obviously very busy. We’d hoped for a quick look see by him so we’d know if we needed to make an appointment for an estimate. Instead he came over with his clip board and explained that he would write up an estimate now-if we had time to wait. We did. He came back in within 10-15 min and explained the damages but also explained there was something definitely showing with the front passenger wheel rim that needed additional attention and would probably need to be realigned. He then had us make an appointment for getting it fixed. It was handled very competently and we were very satisfied.