Gerber Collision & Glass - Orangevale

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0

Customer Service - 1.0/5.0

My Experience - 5.0/5.0 -

The bumper looks great! We really appreciated such a quick turnaround and also the cleaning job done to it was fantastic!

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Did great

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I wouldn't recommend a shop that underperformed.

Repair Quality - 0.5/5.0 -

Vehicle returned not complete

Customer Service - 1.0/5.0 -

The outer repairs were done, however the interior repairs that I had specifically requested were not complete. The radio, back up camera, and entire center column were not replaced or hooked up completely. It's like they only replaced the outside parts and then one screen inside my vehicle but didn't test it or make sure it worked properly. Very upset. As I paid $1000 for this repair and it's not satisfactory. I will be returning my vehicle to have this addressed.

My Experience - 5.0/5.0 -

Staff were friendly and clear. The staff were friendly and clear. Thanks to Amber & Greg!

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

Body work 10 - windshield-3

Customer Service - 1.5/5.0 -

Person who did the initial estimate quit, had to get a new estimate, wrong phone # on file, windshield has a scratch-brand new.Body work is fine.

My Experience - 5.0/5.0 -

I am so happy with the whole team! The experience was stress free from beginning to end when Amber brought my car to my house and picked up the rental car. Brooke was also great with communication, and you all were so sweet to my son in the office, it made a huge difference! My car is clean, like new, and I noticed you even fixed my key that had a low battery. THANK YOU :)

My Experience - 5.0/5.0 -

I was very satisfied with my experience! They got my repair done faster then expected. The customer service was amazing! They really made it super easy for me to and I felt that they went the extra mile to make my experience as smooth and easy possible!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Extremely satisfied, repairs were done faster than expected

Customer Service - 5.0/5.0 -

Fantastic customer service, they worked with me to make the whole process very convenient

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

so far so good - just got the car back on Friday night and drove it today with no problems noted

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am very happy with the car and appreciated the updates regularly. As for the office and the personnel, it was a very pleasant and professional atmosphere.

Customer Service - 5.0/5.0 -

Excellent

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I accidentally left a square, dark blue pillow in the rental, the white Terrin GMC SUV. I picked up my Subaru Forester on Wed 17 th. Can’t seem to get Enterprise to ask them if they found it(Folsom office). The repair looks fabulous!

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

My trucks not done

Repair Quality - 0.5/5.0 -

Still not done and no one seems to know win

Customer Service - 0.5/5.0 -

I do not have all my seatbelts. We assembled the truck incorrectly and I have missing parts. This has been over a week and a half return trips, unable to complete I have held off on this survey, hoping that they would make it right. I just called again it seems like nobody knows what they’re doing. dissatisfied

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Thanks to Chris

Returned Clean

My Experience - 5.0/5.0 -

Great experience, no complaints

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everybody there are very professional in their field.theyre quick and efficient. Highly recommended!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Good company. I like the people. They kept me up to date on everything. Very thorough.

My Experience - 0.0/5.0 -

Was promised in 8 to 10 days initially. It took 17 days

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0