Gerber Collision & Glass - Orion Township
Gerber Collision & Glass - Orion offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Good job well done.
My Experience - 0.0/5.0 -
I love the text/email updates on the car repair, but it conflicts with what the employees say when they call, so why have it? All my text updates said my car would be done 12/10. When I talked to the rep who said last week of November, they acknowledged the discrpency and said they would bump ours down until priority bc we are traveling that week. I received a text update Tuesday confirming 12/10. I got a call 2 days later, 12/28 at 2pm, saying to come get it by end of business??!! And bring $500. No wiggle room or you get charged $35/day storage. So hubby scrambled showed up with $500 on a dime in between trying to get 3 college students back to an arbor and east Lansing, and they can’t take cash??? And the drank jockey was beyond rude. Then they lied and said they told me no cash. Not only was that wrong, but the paperwork I signed said we would have 24 hours to pick it up not three hours before they closed at 5 PM. I’d say I’d never be back but it seems like every Collision repair company in the area sucks and the staff is rude. So I guess just don’t crash your car so you don’t have to deal with this bullshit business.
My Experience - 5.0/5.0 -
The repair was perfect it looked just like brand new.
My Experience - 5.0/5.0 -
Very nice and quick service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The entire Gerber team was great!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job. Thank you
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great experience.
Likely to Recommend - 3.0/5.0 -
Because of the timing estimate and rubbing in front end.
Repair Quality - 3.0/5.0
Customer Service - 3.5/5.0 -
Workmanship on final paint was great. Timing on total job took two weeks longer than estimated, not happy, noise of rubbing still there and I asked to have it checked out
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The ladies was very friendly and professional. And one was playing some good music
Customer Service - 5.0/5.0 -
The ladies was very friendly and professional. And one was playing some good music
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Everything was perfect until the back of my mirror fell off, not sure why.
Customer Service - 5.0/5.0 -
Amazing, they check in throughout the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication. Updates were greatly appreciated.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Had to return to have something fixed on new part. Paint job wasn't great but they were fast.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Still waiting on a part to complete the process.
Customer Service - 5.0/5.0 -
Friendly and respectful
Returned Clean
My Experience - 5.0/5.0 -
Completely satisfied with the way they handle to satisfy their customers from the start I dropped off my car until the repair is completed. To all the staff and the front desk employees a big thank you to all of you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Took to long you kept my vehicle more than 31 days Fabion the estimated time that you indicated originally
My Experience - 5.0/5.0 -
Repairs were completed well and in a timely fashion. Gerber did a great job of communicating with me, two insurance companies, and with the rental car company. They were very thorough in all aspects of my repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were great about communication regarding their services and also gave me important information about insurance procedures and my rental car.