Gerber Collision & Glass - Orlando/Forsyth Rd.

4.8 (2,742reviews)
96%
2435 N. Forsyth Rd,  Orlando,  FL  32807
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In operation 85 years, 15 years at this location.

Gerber Collision & Glass - Orlando/Forsyth Rd offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,742)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, professional, and exceeding expectations. Many noted their vehicles looked brand new upon return. Communication was a standout highlight, with customers appreciating regular text updates throughout the repair process. Timeliness was another strong point, as numerous vehicles were completed ahead of schedule. A few customers noted areas for improvement directly from their feedback, including occasional delays, minor finishing details needing follow-up visits, and requests for more thorough final inspections before vehicle pickup.
AI-Generated from reviews written in the last 12 months
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"Everything was great, very nice staff. The work done looks perfect. Very professional."
"Employees were knowledgeable & professional. SUV was repaired quickly & great workmanship."
"They always get a 10 they do very good work and stay in touch. Absolutely no complaints. Theyre great to work with."
"The quality of the repair was excellent"
"Finished early. Professional and personable front office staff. Work done right the first time."
"... status of my repairs and when my car would be ready. My car was ready 2 weeks earlier than expected!! The staff was AWESOME!!!! Could not have been nicer ..." Read more
"Car was completed much faster than originally anticipated."
"... excellent service and communication. We appreciate that our vehicle was finished ahead of promised time." Read more
"El vehículo estuvo súper rápido y excelente servio y quedó precioso!"
"... excellent job, kept me informed twice weekly and had my vehicles back to me in less time then stated! Both times the vehicles were returned to me cleaner ..." Read more
"Repair on our vehicle was fantastic and we were kept up to date on the repairs daily. The vehicle was returned to us very clean also."
"... accident. Had to replace quite a bit of the front end. They communicated well throughout the whole process. Only thing that took time was waiting on parts to ..." Read more
"... encountered was kind, courteous and professional. I enjoyed the communication during the entire process, letting me know how repairs were progressing. I ..." Read more
"They were very professional and kept me up to date with what was going on along the way so I knew what to expect. Always in contact with ..." Read more
"Great service and communication top notch!"

My Experience

Hola! Mi experiencia muy profesionales y la recepcionista en cantadora amable. Sr. Ovando fue muy cuidadoso con mi guagua la reparación fue excelente. Mil gracias por su atención para mí. Mil gracias por limpiar la guagua por fuera hasta llantas brillosa. Mil gracias. Olga Sánchez 👏

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The hispanic guy in the front who walked me through the process was very thorough with what was going to happen throughout my process and make the experience easy.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team was very friendly and responsive with the repair process. They did a very nice job on the repair as well.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

While I'm not qualified to speak to the quality of the work, everything appears correct and seems as it should. The service, frequent status updates, and having the job completed far ahead of schedule were all fantastic and we would certainly work with Gerber again in the future.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I liked getting the text updates, but on the morning the car was ready I got a text that repairs were on target to be completed Friday 7/31, so wasn't expecting car to be ready that afternoon. Also, there is still noise coming from the front on 90° turns, which wasn't there prior to the accident. Manager, Steve, said there were worn bushings, which insurance did not consider to be a result of accident, so I need to follow up with a mechanic to clarify whether needed repair is accident related. So that is unresolved, which is disappointing.

Likely to Recommend

Repair Quality

There was noise coming from front of car during slow turns which repair shop told me was worn out bushing(s). Car is currently at mechanic's for 2nd opinion on whether this noise is due to normal wear & tear or related to 8/3/26 accident.

Customer Service

Excellent customer service!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Definitely recommend

Repair Quality

Great service and communication top notch!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The bumper needed repairing after getting hit and I was told the silver is hard to match, but honestly the color and finish are perfect and the bumper looks untouched. Thank you. Also front desk was very courteous and even got me in sooner.

Likely to Recommend

Repair Quality

Quick and effective

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gerber always does good work and keeps you notified as they progress. Thanks to all employees

Likely to Recommend

Repair Quality

They always get a 10 they do very good work and stay in touch. Absolutely no complaints. They’re great to work with.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The repair to the back came in excellent quality.

Customer Service

From the time I got the call for the appointment and when I drop office the car everyone had excellent customer service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Return my vehicle early and clean.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Is not a 10 because I have to take the vehicle back. Please know Miguel was amazing.

Customer Service

I mean as I mentioned Miguel was amazing.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Based on my previous experience with Gerber, I only had one choice to make. That choice was to deliver my Subaru BRZ to the shop that repaired my car in November 2023. This time my car received the same excellent repair experience as the last time.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Miguel and his team were fantastic.

Likely to Recommend

Repair Quality

Great customer service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

100% would recommend them to those we know

Repair Quality

The team walked us through the process, updated us regularly by text, and answered our questions promptly. Highly recommend this partner!

Customer Service

Same comments as before.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional. Delivered the car a week early and everything was perfect. Paint matched perfect. No runs or blemishes looks great

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

You can see the Yelp review I left. That being said being told my car was going to be ready a week earlier than it was is completely unacceptable. When I tried to pin you guys down on a day that it would be ready after you missed your first two estimated date dates. On Tuesday afternoon I was told it wouldn’t be ready till Thursday so I was under the impression it would be ready then. I get a text on Wednesday afternoon that my car is ready. Problem is I took a different car to work which is what I was trying to avoid. And that created a whole fiasco because I did not want Gerber to have my car a single day longer than I needed to. You can’t over promise and under deliver on the 1st estimate. Miguel kept blaming the system and I just don’t find excuses to be helpful. It’s better to apologize, make it right and own the issue- probably wouldn’t have left the review that I did

Returned Clean

Kept me Informed?

No

Ready on Time?

No

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