Gerber Collision & Glass - Perrysburg
In operation 81 years, 3 years at this location.
Gerber Collision & Glass - Perrysburg offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Only if I have to per insurance
Repair Quality - 2.5/5.0 -
EST was 2 weeks. Car was there for FOUR weeks not timely at all. Didn’t seems to care how long it took. I feel they drug it out. Slow!!!!
Customer Service - 3.5/5.0 -
The guy was great and nice. The woman at the front desk seems like she does r line her job and has an “irritated” attitude. Not a good first impression of your business
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
GERBER was very fast with their work and did an amazing job repairing my collision on my ford escape. I will definitely recommend them in the future, as the staff was absolutely incredible. Thank you Gerber!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Excellent service. Straight up honest work ethic. No surprises. Professional experience.
My Experience - 5.0/5.0 -
Very nice people and a great job was done! I’d recommend them to anyone! 😊
My Experience - 5.0/5.0 -
Very happy with the service and result. Second car you have worked on and we will be back if we need any other service.
My Experience - 5.0/5.0 -
Job completed ahead of time. First impression good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Everything was great, but when I came to pickup my vehicle there was only 1%. Really less than and luckily was able to make it to a charging station. The dealership me let me use theirs because I would have not made it 10 miles to a fast charger.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
So far everything looks great. Still need to finish the bummer
My Experience - 5.0/5.0 -
You were very professional and customer oriented. Kevin and crew did a great job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
Our completion date was set for November 18th. Tony told us that the parts were ordered and in and he assured us that it would be done by the completion date or sooner. The week of our completion date, Tony said the horn had to be reordered because the wrong part came in but it was ready to go into paint stage then we would be good to go a few days later. Then once again, we were told that other parts had to be ordered. We were told on multiple occasions that it would only be a couple of days just to keep finding out that you were waiting on parts. I know I keep repeating myself but that’s exactly what Tony kept doing. That went on for an extra 3 weeks. In my opinion, that is horrible customer service. If he knew that all the parts weren’t in or our car was going to take longer, that’s all he had to say. Instead, he kept feeding us a bunch of crap. Other than that, the repairs look good and it drove well on the way home.
Likely to Recommend - 0.5/5.0 -
The repairs look great and the car is running good! I am completely disappointed in the amount of time it took to get the car back!
Repair Quality - 1.5/5.0 -
I have previously completed this survey and continue to keep getting messages asking me to complete the survey! The repairs on the car were great! The customer service experience was not so great! I was informed numerous times that we were on track for the expected completion date! I received weekly updates how my car was coming along! Until the week of expected completion! I was informed all parts were ordered and we were on track, to later be told more parts needed ordered, and then again more parts were needed! The parts that needed to be ordered after the expected completion date were parts that were included in the original estimate! I know sometimes things can be found during the repair process however I do feel I was not being told the truth when it came to the repairs on my car! I was provided a rental at the expensive of GERBER, however I only feel that occurred due to me stressing my frustration about the whole repair process!
Customer Service - 1.0/5.0 -
I feel the information provided was not accurate in regards to the repair process! I was told information and then weeks later told something completely different!
My Experience - 5.0/5.0 -
Polite, professional and respectful. Always kept me informed of the progress.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional, courteous and kept me informed throughout the process.