Gerber Collision & Glass - Temperance

Likely to Recommend - 5.0/5.0 -

They do wonderful work. I'm so very pleased with the body work. Couldn't ask for any thing better.

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Professional people. Great communication. Quality work

Likely to Recommend - 0.5/5.0 -

Never

Repair Quality - 0.5/5.0 -

Terrible

Customer Service - 0.5/5.0 -

Terrible

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 2.5/5.0

My Experience - 5.0/5.0 -

Everyone we delt with were pleasant. I didn't feel pressured. Everything was explained well. We appreciated the updates. Very satisfied with the work preformed.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0 -

I will happily recommend Gerber to anyone looking for body or glass work.

Repair Quality - 5.0/5.0 -

Gerber did a fantastic job and the rear of the car looks as good as I've ever seen it.

Customer Service - 5.0/5.0 -

This was the second time we've had work done at Gerber and they've always been friendly and helpful from start to finish. They treat their customers like their friends or family.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Picked up the car paid the bill no explanation of the service ie installation of the aftermarket fender liners went well, good fit, not a good fit, we had extra issues anyway the liners are installed

Customer Service - 4.5/5.0 -

None

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very generous people, when I got my car back it didn’t look like nothing happened to it

Customer Service - 5.0/5.0 -

The customer service was excellent very friendly workers

My Experience - 5.0/5.0 -

They were very good about communicating through the text messages on the status of where they were with a vehicle

Likely to Recommend - 3.0/5.0

Repair Quality - 4.0/5.0 -

I was told the repair would take a week to 10 days. It took almost 3 weeks

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Yes. It looks beautiful. Seamless. So car, I can't tell where the damage started and ended. Gret job fellas! Thank you. N God bless each of you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone was very courteous & professional. My compliments to the repair techs ! My car looks like it wasn't even in an accident !! Thank you to all who made this experience pleasant !

Likely to Recommend - 5.0/5.0 -

They are very good at what they do to repair whatever was broken on the car.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Everyone was very pleasant, informative and professional in what they were doing !!

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Great job

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

A-1,☆☆☆☆☆, Best customer experience ever. The Temperance, MI location was well above any other repair facility anticipated. Great job done by everyone.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Some concerns when I first picked up the car, but the staff kept it for a few days to take a second look and address my concerns

Customer Service - 4.5/5.0 -

People were nice and professional

Likely to Recommend - 0.5/5.0 -

Received my durango back Friday 8/14, noted a list of issues with the repairs done(including body panel misalignment, paint color mismatch, missing fasteners, incomplete work, and the blind spot system no longer functionswhen it did prior to dropping it off). I was told by the tech on Friday that the manager would reach out to me Monday 8/17, however i have received no communication from anyone in the shop.

Repair Quality - 0.5/5.0 -

As stated before

Customer Service - 2.5/5.0 -

Prompt service. The tech on Friday did put in the missing fastners.

My Experience - 5.0/5.0 -

Great communication and so happy getting a fully detailed vehicle back. Amazing service!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0