Gerber Collision & Glass - Pflugerville
In operation 85 years, 6 years at this location.
Gerber Collision & Glass - Pflugerville offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jay exuded great customer service from start to finish. And the front desk girl was wonderful. Everyone there was awesome.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Professional
Repair Quality - 5.0/5.0 -
I like the fact that they asked questions about what needed to be fixed within their experience. Thanks guys for paying attention to detail
Customer Service - 5.0/5.0 -
Everyone plays their part from delivering of the vehicle to the final stage
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing work done and at a great speed, I was able to schedule same day appointment and received consistent updates about the repair process. Could not recommend more!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very likely to recommend this company
Repair Quality - 5.0/5.0 -
Clean and fast job! Thanks again!
Customer Service - 5.0/5.0 -
Definitely recommending this company.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Car was cleaned when I got out back. Had some weird stains on the door and it was cleaned. Unrelated to the damage. Just nice for y'all to go the extra mile
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’m satisfied with the outcome of the work. Especially with the turn around time on getting my car back. Good Job!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
2nd time using same shop myself
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Overall very happy with how everything came out. And pleased that it got done way ahead of the projected schedule.
Likely to Recommend - 0.5/5.0 -
Poor quality and lack of attention to detail
Repair Quality - 1.5/5.0 -
The overall body work is fine. But so far I’ve had a loose bed light that wasn’t properly attached, a missing tire stem cap, fasteners missing from the rear bumper, bumper has fitment issues, loose wiring and a defective tail light that still needs to be replaced. I’d say on average the quality is actually pretty poor and the customer service is dismal
Customer Service - 1.5/5.0 -
Too much phone tag, they aren’t responsive and they pass the buck constantly. Poor attention to detail and a lack of ownership
My Experience - 5.0/5.0 -
The staff was amazing! The communication was prompt and they kept us up to date every step of the way. Great service!
My Experience - 5.0/5.0 -
The staff was amazing—especially the woman working the front desk (I didn’t catch her name). She was clearly well-trained, but more importantly, you could tell she genuinely cared about my time and overall experience. She made both the rental car pickup and drop-off completely seamless. Not only that, she noticed I had left my car seats in my van and proactively removed them in case my husband needed to stop by—such a thoughtful touch. She was incredibly attentive and empathetic, consistently acknowledging the inconvenience and making sure customers felt taken care of. On top of that, the gentleman who handled the estimate went above and beyond by helping carry the car seats back to my van. They originally quoted a one-week turnaround, but the work was completed in just three days. I’m truly impressed and will absolutely be using you all again.
My Experience - 0.0/5.0 -
The work done looks professional. The one issue I had was with communication. The work completion estimation process was a bit off. On Monday 4/6, when I dropped off the vehicle for repairs it was estimated to be completed on Friday 4/10.. I called the office on Tuesday and my vehicle was still estimated to be completed on Friday 4/10. At 9:07 AM on Wednesday 4/8, I was notified via text that the vehicular repairs were estimated to be complete on Friday 4/10. At 12:40 PM on that same Wednesday 4/8, I was notified that the vehicle repairs were complete and I needed to turn in the rental that afternoon to avoid charges. Having been notified three previous times that my vehical would be ready on 4/10, I headed to Burnet, Texas to work a project. The miscommunication and very short notice caused me to have to stop in the middle of the project to return back home and turn in the rental to avoid rental charges. This was quite inconvenient and required an unexpected 100+ mile round trip.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
I’ve already submitted a review previously. Basic issue was a communications issue where I was notified several times that my vehical would be ready on Friday. On Wednesday, I was notified that my truck was ready and I needed to pick it up on Wednesday if I was to avoid rental costs. Unfortunately, I was out of town and had to stop the project I was working on to return the vehicle. After I submitted my review, I received a voicemail from a Jeremy Lewis to call him back. I called back and got his voicemail. I left a message, but have not heard back since.
Customer Service - 2.5/5.0 -
I’ve already submitted a review previously. Basic issue was a communications issue where I was notified several times that my vehical would be ready on Friday. On Wednesday, I was notified that my truck was ready and I needed to pick it up on Wednesday if I was to avoid rental costs. Unfortunately, I was out of town and had to stop the project I was working on to return the vehicle. After I submitted my review, I received a voicemail from a Jeremy Lewis to call him back. I called back and got his voicemail. I left a message, but have not heard back since.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Second time having to have repair done to my car and this shop is always well run, timely, communicative, and professional. Thankful for such a stressful thing being made easier!
Likely to Recommend - 3.0/5.0 -
Over all I am ok with the quality but there are certainly improvement areas for customer treatment and communication
Repair Quality - 2.5/5.0 -
Didn't get proper communication and I was not given walk through of the fixes made. Though everything is working bit disappointed with courtesy talk and communication before car was set to go out.
Customer Service - 2.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, the work looks so well done I would not have known a collision occurred
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything went well, however one of my headlights won’t fully turn on as only the high beams turn on.