Gerber Collision & Glass - Port Orchard

4.8 (2,204reviews)
95%
1490 Lumsden Rd,  Port Orchard,  WA  98367
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Gerber Collision & Glass - Port Orchard offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,204)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, timely repairs, and outstanding communication. Many highlighted that their vehicles were returned looking brand new, with several noting the added bonus of receiving their cars cleaned and detailed. The team was frequently commended for being friendly, professional, and knowledgeable, with numerous customers expressing they would return and recommend the shop to others. Repairs were often completed ahead of schedule, and the regular text and phone updates were widely appreciated for keeping customers informed and stress-free. A few customers noted areas for improvement, including final cleanup quality, incomplete repairs upon pickup, and occasional communication gaps, but these were exceptions in an otherwise overwhelmingly positive set of reviews.
AI-Generated from reviews written in the last 12 months
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"... Collision & Glass in Port Orchard as usual provided quality repair and exceptional customer service." Read more
"... is not a high enough score. Everybody was amazing. Every step was explained, every cost was explained. It was the easiest time I had dealing with any sort ..." Read more
"Everyone was easy to talk to, and supportive. My car was expertly repaired, like new."
"... communication was clear throughout the process, and the quality of the repair was excellent. Highly recommend!" Read more
"... did a fantastic job repairing my Hyundai Elentra. Great costumer service. When I picked up my vehicle it looked like it had just been detailed. I would ..." Read more
"Took two days instead of a week like they said it would!"
"It was early! We received it several days earlier than expected."
"It was ready over a week before estimated time and I received constant updates"
"Early and detailed love these guys"
"... was well repaired. The quality of work is great. My biggest problem was not getting the car back for 3 months. They did supply a rental car the last month." Read more
"No notes. They communicated very well, I got frequent updates at the times they said I would. The whole experience was ideal for a very unideal ..." Read more
"Sent texts daily on the status of my car. Excellent communication."
"I love the communication. They certainly go the extra mile to keep me in the loop as to the progress on my car. Highly recommend this ..." Read more
"... week they were waiting on more parts. It was like the left hand wasn't talking to the right." Read more
"... get a update every Tuesday & Thursday was great. The communication made the process less stress. My car was in fir repairs during the holidays and ..." Read more

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Looks great, good job.

Likely to Recommend

No issues

Repair Quality

Very good, looks nice.

Customer Service

No issues

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

My Experience

Quick to contact and schedule repairs. Finished within a week. Polite, friendly and professional. Would recommend.

My Experience

Gerber was so professional, quick service, called a rental for me, I would go back to them in a second, highly recommend!

Likely to Recommend

Repair Quality

Quick, friendly and did great work

Customer Service

Good communication

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

GERBER collision was so very professional from start to finish! 5 day repair for my Nissan armada. Got in my car and it was detailed… so clean and I rate them 💯

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gerber Collision & Glass did an excellent job repairing my Car. They regularly called or texted me informing me of the repair progress and possible pick-up day.

Likely to Recommend

Repair Quality

Gerber Collision & Glass did repair work on my car after I hit a deer. I got the car back a week ago and was amazed at the workmanship. My car looks brand new again. Gerber Collision & Glass kept me informed daily of the progress on my car. They were courteous and reassuring that my car will look great. They have a warranty on their work as long as I own the car. Totally satisfied. Highly recommend Gerber Collision & Glass.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication, service and excellent work! He looks brand new! Gerbers' coordination with Enterprise Rentals made the process SO much easier! Thank you all! p.s. KUDOS to your detailers!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Great service

Repair Quality

I loved the work, the customer service. The contract and updates Problem there is a film on my windshield, that after cleaning and a car wash i cant get it clean

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication and ownership of complete customer experience. A+

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything went smoothly, I really appreciate how fast you got my car back to me. Thank you Suzanne

My Experience

Likely to Recommend

Repair Quality

Repair looks good

Customer Service

Matt does “not” have very good customer service skills.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

No referral.

Repair Quality

I am satisfied with the repair.

Customer Service

The final clean up on the car wasn’t good. I can see dirty marks inside and outside of my car. The windshield still has dry soap marks on it. They also list my stocking key tag.

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Perfect repair for estimated price! Needed vehicle earlier that estimated and they made it happen! Thank You guys!😎

My Experience

It took longer than I anticipated, but when done everything looked great. They did miss a repair on a tire sensor damaged in the accident. However, when pointed out the office arranged to have it taken care with no extra cost to me. My car looks great and I will recommend the Port Orchard Gerber shop to others. My thanks to Kenny and the shop team.

Likely to Recommend

Already answered, see first section

Repair Quality

Did the survey yesterday. Gerber did a good job , and what was missed was taken care of right away. I will happily recommend Gerber Port Orchard to others.

Customer Service

Same

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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