Gerber Collision & Glass - Port Orchard

My Experience - 5.0/5.0 -

Appreciated that I was referred to Gerber Collision. Very professional/proficient with estimate , submission and communication with insurance company and coordinating car rental. Very pleased with the repairs done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

They were very polite and kept me informed to the best of their ability. So far as I can tell so far everything seems good. Thank you.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The team was fantastic and completed my repairs in record breaking time.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Friendly, good work and returned the car nice and clean.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Repairs done well, great customer service and the cleaned up my car really well.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

You guys are great and I appreciate your work and friendliness.

Repair Quality - 5.0/5.0 -

Satisfied with the repair! On getting my car back. There was one scratch on my driver's door that I hadn't noticed before, and one scratch/dent on the front passenger side fender that I hadn't noticed before. Not sure if you guys took note of those when I brought my car in, or if they were new, but I'm just going to leave that up to my unobservantness/inattentiveness.

Customer Service - 5.0/5.0 -

Hello, I'm giving a 10/10 for friendliness, service, and re-assuring me that I'd be taken care of. And also delivering my car to me twice (because I was at work or unable to pick it up)! Thank you! The only reasons I would give the whole experience a 9 is that it could've been a smoother/quicker process if the rear wheel and drivetrain was checked out right away in the vehicle assessment/damage appraisal/estimation process. If there's impact to a wheel from the side, I've heard from others that it's really common that the wheel bearing will have issues. I also noticed a couple new scratches on my car (I'll explain later), but that could just be due to my unobservantness.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Appreciate the updates and valet service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thanks to Gerber I am in love with my truck again!! 😁

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Out of only 2 collision repair places iv used i would highly recommend.

Repair Quality - 4.0/5.0 -

Didn't make sure the new radar installed was working properly. Also left a tool in the engine bay.

Customer Service - 5.0/5.0 -

Very nice and got issues sorted really fast.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Appreciate you guys! Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Awesome. Great people. Matt very helpful

Customer Service - 5.0/5.0 -

Outstanding

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were awesome in terms of communication and service!!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

There was a little communication error during -one person didn't know I scheduled my drop off already or that it was already in for repairs.

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Everything looks good as it should. Very fast work. Only 10 days using Insurance. Nice people.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean