Gerber Collision & Glass - Racine

4.7 (2,582reviews)
96%
9501 Washington Ave,  Racine,  WI  53406
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In operation 85 years, 8 years at this location.

Gerber Collision & Glass - Racine offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Honda
I-Car
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Reviews (2,582)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, with many noting that their vehicles were returned looking brand new, both inside and out. The complimentary interior cleaning and detailing repeatedly exceeded expectations and was highlighted as a standout touch. Communication was a major strength, with customers appreciating frequent text and phone updates throughout the repair process, making stressful situations feel manageable. Timeliness was another highlight, as many vehicles were completed ahead of schedule, which customers found impressive. A few customers noted areas for improvement directly from their experiences, including occasional delays, minor quality issues requiring return visits, and isolated concerns about incomplete repairs or post-repair vehicle issues.
AI-Generated from reviews written in the last 12 months
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"... is the place you want to go. This was hands-down the best experience I have ever had with car repairs. From the initial scheduling to the front office ..." Read more
"'Perfection' is my best description of your quality work! What a beautiful job! I am so pleased and I've been ..." Read more
"The service and speed in which my vehicle was taken care of is impressive. The staff is very kind, efficient and professional."
"Very please with the overall experience. Friendly, professional service."
"Outside body work was what I expected, very good. But how they cleaned up the interior of my work truck was phenomonal"
"It was ready 4 days before it was expected"
"The vehicle was returned a couple weeks before it was promised"
"Over 2 weeks earlier than expected"
"My vehicle was completed 10 days before the estimated time. I was very impressed with that."
"The date was continuously pushed back. First for the broken glass, then I was supposed to pick it up on Saturday and ..." Read more
"We loved the text updates, the regular updates about where we were in the process, and the willingness to answer questions ..." Read more
"Communication was excellent. When we picked up the car it was spotless inside and out and the repair was completed perfectly."
"... Collision and Glass. They worked with my schedule, were clear and transparent about what work needed to be done and the cost, told me when to expect my vehicle, and delivered ..." Read more
"Frequent updates to work, and what stage things are at. So reassuring."
"I wasn't notified when an estimated date of it being completed"

My Experience

Great service team from start to finish. Appreciated the updates.

My Experience

The team finished my car in record time and it was greatly appreciated!

Likely to Recommend

Repair Quality

They went above and bring to complete it quickly. It is appreciated!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The entire team was friendly and concerned about getting me the best possible repair. They kept me up to date with progress on the repair. They answered all my questions promptly.

My Experience

Very satisfied with the work that was done. The staff did a really good job and were very good at letting us know what was going on with our vehicle.

Likely to Recommend

Repair Quality

Customer Service

I was very satisfied with the work & the communication of the progress.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

They did a wonderful job, the car looks great.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My red Tacoma looks beautiful

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would ( and will) recommend Gerber Collision and Repair

Repair Quality

Getber did a wonderful job! I was informed through EVERY step of the way- from the moment the work was started throughout the finished painting they kept me in the loop-they certainly didn’t need to provide me with all of that info but I’m glad that they did!

Customer Service

From the moment I sat foot into their office I was treated very courteous, I was offered a bottle of water while the initial estimate was being prepared. I was asked many times if I had any questions, they made me feel very good about whom we had decided to go with when it came down to the actual work..

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was impressed with how fast you had my vehicle done.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I missed my jeep so happy to have it back. They kept me updated the whole time.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You sent us with a truck that hadn’t run in weeks, that you had to jump start and then an hour later at 4:59 our truck did not start and we were stranded with guests in our car and food we were delivering to a family whose son just died, so they didn’t get the dinner they were promised. Luckily , I believe Bianca stepped up and came to us and jumped us . However, we had to cancel plans for Ron’s one night off a week so as not to be stranded a third time. Who wouldn’t imagine if you take apart a vehicle and leave it 3 weeks that you wouldn’t expect it not to start! Thanks for ruining our plans!!!

My Experience

The alignment is off to the left. Otherwise I'm satisfied

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Easy to work with and love that they called with updates 2x a week!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very happy with the work and timing.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very easy to work with and work was excellent.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The steering wheel is not aligned correctly. When I dropped my car off for repairs, the steering wheel was straight with the tires. To keep my car driving straight I have to keep my steering wheel turned.

Likely to Recommend

Repair Quality

Car steering wheel is not aligned. I just had my car serviced before the accident and Toyota didn’t say anything about the rear. Now with Gerber they find it?

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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