Gerber Collision & Glass - Racine

4.7 (2,548reviews)
96%
9501 Washington Ave,  Racine,  WI  53406
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In operation 85 years, 8 years at this location.

Gerber Collision & Glass - Racine offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Honda
I-Car
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Reviews (2,548)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with frequent text and phone updates keeping them informed throughout the repair process. The quality of repairs was a major highlight, with many noting their vehicles looked brand new upon return. Timeliness was another strong point, as numerous customers reported their vehicles were completed ahead of schedule. The complimentary interior and exterior cleaning surprised and delighted many customers. A few customers noted areas for improvement directly from their experiences, including occasional delays, minor repair issues requiring return visits, and isolated concerns about incomplete repairs or misaligned parts.
AI-Generated from reviews written in the last 12 months
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"... front office staff and my specific case manager, the communication was top-notch. They made the entire process seamless by handling everything—they coordinated ..." Read more
"'Perfection' is my best description of your quality work! What a beautiful job! I am so pleased and I've been ..." Read more
"... Collision and Glass. They worked with my schedule, were clear and transparent about what work needed to be done and the cost, told me when to expect my vehicle, ..." Read more
"... bolts for components that were replaced. Upon others. The work is no where near factory standard and I won't be liable for 1 star work when my lease ..." Read more
"The service and speed in which my vehicle was taken care of is impressive. The staff is very kind, efficient and professional."
"It was ready 4 days before it was expected"
"Over 2 weeks earlier than expected"
"The vehicle was returned a couple weeks before it was promised"
"The date was continuously pushed back. First for the broken glass, then I was supposed to pick it up on Saturday ..." Read more
"My vehicle was completed 10 days before the estimated time. I was very impressed with that."
"We loved the text updates, the regular updates about where we were in the process, and the willingness to answer questions and help ..." Read more
"Communication was excellent. When we picked up the car it was spotless inside and out and the repair was ..." Read more
"Great coustomer service and transperancy on what was going on with repair. Over all highly satisfied with the repair ..." Read more
"Wonderful service. Kept me updated and took care of everything. Excellent staff. The repair is flawless, and my car is so clean. ..." Read more
"I wasn't notified when an estimated date of it being completed"

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

#1 , 100% recorded

Repair Quality

Amazing!

Customer Service

Satisfied

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was very professional, and they did a wonderful job.

Likely to Recommend

Repair Quality

Gerber was very professional and did a great job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team did a fantastic job. Even got my car done ahead of time. Everyone i dealt was treated me so nice. Will recommend this place to anyone I know that needed some work done. I would give the the top stars as high as they would go.

Likely to Recommend

If I ever hear of someone that needs body work done on the vehicle I will definitely tell them about this place.

Repair Quality

They were great. Everyone treated me so well starting when I dropped off my car until I picked it up.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

NO WAY. ITS MANAGED BY PEOPLE THAT MAKE EXCUSES AND SAY ITS THE INSURANCE COMPANY. WHY THEY CANT FIND THE PROBLEM.

Repair Quality

THE TRUCK IS NOT FIXED. BODY WORK FINE. TERRIBLE AT FINDING MECHANICAL PROBLEMS. HAVE A APPOINTMENT NEXT WEEK AT A REGULAR SHOP THAT DOES MECHANICAL REPAIRS.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

2nd time using Gerber and they did not disappoint… great service and friendly staff!

Customer Service

Friendly staff!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything was handled professionally and check-in and check-out were a breeze. The repairs were completed quickly and looked good.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Look brand new

Likely to Recommend

Great job and very helpful. The front desk communication can be a little cold initially, but overall everyone was helpful and nice throughout the process

Repair Quality

Customer Service

Front desk communication can be cold initially, but everyone was helpful throughout the process. I had an overall good experience.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

As far as we can tell, everything looks good. Garrett at Racine location was very nice to work with.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Body work was well done and paint matched perfectly 👌

Likely to Recommend

Repair Quality

Customer Service

Only issue was website said open on Saturday,but sign on the door said closed due to staffing

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Lo recomendaría, por servicio atención y comunicación

Repair Quality

el servicio fue bueno, la única observación en nuestro caso fue que no tuvieron en cuenta una parte de la que había que retocar y tuvimos que dejar el carro dos días más. El servicio la atención en general buena.

Customer Service

Buen servicio

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Substandard repairs and unprofessional atmosphere

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very informative with updates on repairs and quick turnaround

Likely to Recommend

Repair Quality

Customer Service

Always well informed with updates

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Already recommended

Repair Quality

Very good service and excellent results

Customer Service

Timely and thorough communication; no surprises

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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