Gerber Collision & Glass - Richland
In operation 85 years, 7 years at this location.
Gerber Collision & Glass - Richland offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Good customer service, friendly, ahead of schedule. Very pleased.
My Experience - 5.0/5.0 -
They kept me updated on the progress daily. I felt like I knew everything I needed. The job was completed before my estimated time.
My Experience - 5.0/5.0 -
Carson and others were great to work with and did a very good job on the car. We are pleased!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Carson and the team did a fantastic job keeping me updated and answering questions along the way. Thanks for making the process seemless and it looks fantastic!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
I liked the communication about the progress. Carson is a very good listener and addressed any concerns or questions I had. I would recommend your business should anyone need your services!
Likely to Recommend - 5.0/5.0 -
Friendly service, great communication, excellent repair! Car came back looking like new!!!
Repair Quality - 5.0/5.0 -
There was an issue after I picked up the car which was immediately taken care of!
Customer Service - 5.0/5.0 -
Great service and communication!
Likely to Recommend - 5.0/5.0 -
I was very happy with the overall work done on my Honda
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very friendly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Well done
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I have recommended the shop a few times to people that I know
Repair Quality - 5.0/5.0 -
All good, as usual no issues that i can see. Any problems were dealt with thoroughly.
Customer Service - 5.0/5.0 -
Pleasant and courteous.
Returned Clean
Likely to Recommend - 3.5/5.0 -
Only if they make things right
Repair Quality - 2.5/5.0 -
I would have been more satisfied if the paint was done correctly and the pieces that State Farm and I were charged were put on and the scratch that was made when the shop had it wasn’t done
Customer Service - 4.5/5.0 -
Everyone was quite nice
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did the work as necessary and actually completed the project within an estimated time. They also worked well with the enterprise company so getting a rental car and returning was seemless
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
You were so nice and kept me informed as to the progress of my car. Thank you very much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I already did this survey. Gerber was great with the repairs and keeping me in the loop
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.5/5.0
My Experience - 5.0/5.0 -
I like the way I was kept informed every step of the way. everybody was very professional. My car looked amazing. I highly recommend your shop.
Likely to Recommend - 5.0/5.0 -
I would highly recommend Gerber for anybody that was in a collection.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I really appreciated how well informed I was kept on the process of my car. Everyone was respectful and professional. My car looked amazing when they were finished with it.
My Experience - 5.0/5.0 -
I just wanted to take a moment to say thank you so much to everyone. From the moment I walked in to get my truck’s estimate, to picking it up, everyone was incredibly friendly and welcoming! Morris kept me updated every step of the way, which made the whole process so smooth. Gerber was quick to get my truck back to me, and not only did they do a phenomenal job on the bumper, but they also cleaned my truck right up! I truly appreciate the amazing customer service—it's something you don’t see very often these days. I’ll be recommending you to anyone who needs repairs in the future. Keep up the awesome work!