Gerber Collision & Glass - Richland
In operation 85 years, 7 years at this location.
Gerber Collision & Glass - Richland offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The original time frame for repair was a couple of days until the area was opened and inspected. We were then then informed it would be close to a week to complete. So when we were informed it was ready almost three days early. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We are impressed that after the assessment was provided and the estimated time to completion it was done a couple of says early
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very pleased with the customer service and repairs to my vehicle. I will recommend Gerber to anyone needing work done. Job well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Car looks great. A little confusion on completion dates, but it all worked out
Likely to Recommend - 5.0/5.0 -
After my experience I would love to say to anyone who owns a Honda that if your looking for a business that will keep you informed, give you updates, and are consistent, then I would highly recommend Gerber Collision & Glass 100%
Repair Quality - 5.0/5.0 -
I want to thank Gerber Collision for getting my car looking like it did before my car accident. I was really amazed and surprised that they keep me updated through the whole process after my car was damaged. I was able to drop off my rental to them and pick up my car. I'm very satisfied with their customer service skills and how they presented themselves. The energy was positive and the service was on point!
Customer Service - 5.0/5.0 -
Great! đź’Ż % satisfied
My Experience - 5.0/5.0 -
Excellent work as always!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The date of completion kept getting pushed back which was frustrating. It would make more sense to over estimate completion time and move it up. Then it would be a nice suprise. Also, my car was returned to me with the gas gauge blinking. It was low at the time of the collision, so I didn’t expect a full tank, but enough to not sweat the whole way to the closest gas station would’ve been appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service, friendly staff. Did a great job on the repairs.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I’ve used Gerber before and again had a great experience . Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I loved the regular, almost daily text updates. Plus they got the work done faster than was expected - when does that ever happen?? 10/10 Gold Stars!!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This team went above and beyond. They saved my old bumper by request so I could save my bumper stickers. My car is great! Caring staff, great with updated information. All my questions were answered. 100%!
Likely to Recommend - 5.0/5.0 -
If we have future needs we will probably use again
Repair Quality - 5.0/5.0 -
Repair looks great and the camera system is working well after thebrepair
Customer Service - 5.0/5.0 -
Friendly service and explained
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Our vehicle was returned to us not fully repaired and when we met with the manager he explained away the issues we brought up, even fabricating a story about how the bumper didn’t fit properly because we had an issue with “dragging” on our passenger left side & told us we had a problem which was possibly caused by someone working on our vehicle before.. which we learned at the second body shop that wasn’t true at all and that the reason the after market bumper didn’t fit was because it was defective. Our sensors for the automatic breaking system was also still an issue when we left Gerber and the manager explained that the front windshield was the issue which also turned out to be false according to the mechanics at McCurley Honda. We will never come back to Gerber again and have already recommended the other body shop to 4 other people who need body work done.
Customer Service - 2.0/5.0 -
Dropping it off was a breeze. The young man who helped us was friendly. Picking it up and coming back in was ridiculous and sketchy. Not happy with how Morris or Braxton conducted themselves or their level of care.
Returned Clean
My Experience - 5.0/5.0 -
Good work!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Paint is a little more brilliant than the rest of the vehicle.