Gerber Collision & Glass - Richland

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent customer service (Ryan) and grateful the technician was on hand to explain the work done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Ashley did an awesome job! Kudosssss

Likely to Recommend - 5.0/5.0 -

Been recommending Gerber to all my family & friends.

Repair Quality - 5.0/5.0 -

The work was amazing & big thank you to Ashley once again.

Customer Service - 5.0/5.0 -

The best customer service in all of tri cities!

My Experience - 5.0/5.0 -

Thanks for making everything so easy for me. The repairs look great.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Lack of quality control

Repair Quality - 1.5/5.0 -

Use of unacceptable aftermarket parts Loose headlight and other parts Headlight is different than original Marring of body panels Misaligned body panels Fender liners missing 50% of fasteners Paint not correctly color matched And the list goes on

Customer Service - 1.0/5.0 -

Friendly staff but appears they did not perform a final inspection

My Experience - 5.0/5.0 -

Everything was perfect

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Generally very satisfied. I didn’t see anything wrong with my car till now. Gerber is very professional during the whole process. I gave 9 because it’s only one week since I got my car, I will keep observing, although I believe everything is well fixed.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Kept me up to date on the status and the quality of work looked very good. I am very pleased with this experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My truck looks new, you can't tell it was damaged.

Customer Service - 5.0/5.0

Likely to Recommend - 2.0/5.0

Repair Quality - 1.5/5.0

Customer Service - 2.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You guys did a good job on repairing my vehicle oh thank you for cleaning my windows they look great thank you very much

Customer Service - 5.0/5.0 -

Same

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

I was told the repair would take 5 - 7 days. It took 10. I was also told that I would be contacted two separate times. When I picked the car up the rear hatch (interior) was covered in dust. Even after they cleaned the dust the carpet in the back was dirty from the repair process. At that point I was tired of waiting and just took it home . It's clear that you have no quality control process in place.

Likely to Recommend - 2.0/5.0 -

See the answers to the previous questions.

Repair Quality - 2.5/5.0 -

Did not deliver in the time quoted- 5 days longer. Also the work area was not cleaned. It would makes me wonder what other shortcuts they took on the repair. I likely not use them again.

Customer Service - 2.5/5.0 -

Did not deliver in the time quoted- 5 days longer. Also the work area was not cleaned. It would makes me wonder what other shortcuts they took on the repair. I likely not use them again.