Gerber Collision & Glass - Rochester/Elmgrove Pk.
In operation 85 years, 7 years at this location.
Gerber Collision & Glass - Rochester/Elmgrove offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Very professional at every step. Thank you to all the employees who guided us through the process.
Likely to Recommend - 5.0/5.0 -
Absolutely!
Repair Quality - 5.0/5.0 -
Each Gerber person was attentive, ready to help and followed through. The best customer service anywhere that I've seen in a long time.
Customer Service - 5.0/5.0 -
Job was completed in a few days and ready to go. Each person in the office and shop was on top of the repairs every day. Super interoffic communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This is the best auto repair shop i've ever been to. This is my second time visiting and this time with Patrick and he did an amazing job communicating with me and even got my car out the next day after dropping it off , 07/22-07/23 amazing and i thank him so much!! I also want to thank Colleen for cooperating with me and understanding me throughout this entire process. i definitely recommend this shop if in need of repairs, and if needed again i will be back to the same location, the staff are welcoming and very understanding.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent customer service and the work done on my car was perfect!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Daniel was very nice and informative. My car door was fixed in 2 days. It was beautifully done and looks brand new. The receptionist was also very nice and communicated with my insurance company and Enterprise very well. I'm very pleased and will definitely recommend this shop!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Without a hesitation I will recommend Gerber Collision to all my family and friends. I am so glad I picked them for the repair job. I am extremely happy and satisfied with the care and service that my care recieved as well as how great everyone at Gerber Collision treated me and my car.
Repair Quality - 5.0/5.0 -
I am absolutely satisfied with the service and care for my Subaru Cross-trek. The staff and mechanics both went out of their way to ensure that I had the best outcome from the drop-off to the pickup of my car when the job was completed. Everyone was so courteous and respectful. They also made sure that I was completely happy with the work done before I left the building. I would not hesitate to give great reviews to Gerber Collision as well as recommendations, because they both earned and deserve the kudos for all that they do. Thank you Gerber Collision for taking great care with and in handling with my vehicle.
Customer Service - 5.0/5.0 -
I am completely satisfied with the customer service, support and care that I recieved through Gerber Collision. Everyone that I came in contact with were so kind, owledgeable and very respectful. They went out of their way to ensure that I understood what was being done, time frame for the repair and that I was satisfied before during and after the repair was completed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
2 reason I would not refer the first reason is when you break something on someone card fix it before returning it to them and make them pay for a rental when it was not the customer fault second when you tell a customer that you are going to have something done their car do it I was told in alignment will be done and it was not done now I'm stuck with a car that needs an alignment which should have been done because the accident caused this to be needed not the customer
Repair Quality - 0.5/5.0 -
I was told by Mary that they would do a front end alignment on the car after the repairs because of the damage to one side of the wheel structure and it was not done and they broke a piece dealing with the think latch yea they would fix it but I have ro PAY FOR A RENTAL when GERBER should OFFER YO PAY since the car was not done correctly now I can't go to work because they have to redo something and I don't have the finances to pay for another rental you all should pay for the rental you all the one that broke it and the car needs a alignment and that wasn't done either I am just not satisfied on how this was done I probably won't have a job because I can't get to work when GERBER takes my car back I am appalled on how it was not offer to pay for the rental since it was GERBER that broke it AND didn't do the alignment like I was told but I guess they felt like it didn't need one but it does it shakes when stopping I can feel it in the driving and stopping and that's another thing that pisses me off if they don't feel it then it means it doesn't need one a person knows their car a person knows how their car felt and drove before an accident but if a Gerber person don't feel it it means the customer complaint or concerns is not honored or really stressed out because of the deer accident and because of the whole that I went into for renting a car now I am going into deeper that because I have to pay for a rental car when I shouldn't have to if only the job was done correctly from the first time I wouldn't have to put another deposit down plus pay for another rental
Customer Service - 2.5/5.0 -
I don't like to be over talked or made you feel like I'm aggravating someone
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone I interacted with were knowledgeable and polite especially Mary. She kept me informed of what was going on with my car and was extremely helpful to get another rental car when the one I was driving became unsafe to drive. I would highly recommend them to friends and family!
My Experience - 5.0/5.0 -
Worked very fast good job
My Experience - 5.0/5.0 -
Great work. Thanks for going the extra mile to return our truck on Friday, enabling us to fulfill a previous commitment for this coming Monday. Thanks for the interior and exterior clean.👍
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
My vehicle looked great and was done in the time I was told
Customer Service - 5.0/5.0 -
Receptionist was friendly and informative
Returned Clean
Likely to Recommend - 5.0/5.0 -
Read my previous comments.
Repair Quality - 5.0/5.0 -
My truck looks like it never had a deer hit it, showroom condition.
Customer Service - 5.0/5.0 -
I greatly appreciated the bi-weekly updates. The gentleman I spoke with took the time to answer my questions and wasn't in a hurry to get me off the call.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Extremely professional customer service, good communication and in my opinion a repair that is as good as new.