Gerber Collision & Glass - Rochester/Elmgrove Pk.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Missed the film that needed to be replaced.via insurance, Also a bracket in front that i said i would pay for if need be.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I have been to this shop in the past when it was NuLook Collision and so I felt confident taking my car here and I would recommend this location.

Repair Quality - 5.0/5.0 -

The Team at Gerber did a fantastic job. They assisted in every step from the estimate, to scheduling repair time and providing me the knowledge I would need for a rental car.

Customer Service - 5.0/5.0 -

Pat and Team were great with reviewing the damages and coming up with a repair plan. Pat reviewed all steps that would need to be taken and the timeline in order to make that happen.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job on vehicle and kind profession staff.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone was very nice, knowledgeable and helpful!

My Experience - 5.0/5.0 -

Pat was fantastic to work with! He was able to walk me through the process and answer all my questions. Very helpful indeed. I really appreciated his service! 5 stars!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0 -

Quality was v. Good

Customer Service - 3.5/5.0 -

Appraiser was excellent, front end was dismissive at times

Returned Clean

My Experience - 5.0/5.0 -

I’m very happy with the job done

My Experience - 5.0/5.0 -

Communicated with me through the process! Also great work on matching my paint!

Likely to Recommend - 4.5/5.0 -

It is conveniently located for myself and my coworkers.

Repair Quality - 4.5/5.0 -

My repair took 2 days less than expected.

Customer Service - 4.0/5.0 -

The receptionists are a little rude over the phone sometimes. Not the best at explaining things.

My Experience - 5.0/5.0 -

So satisfied with everything!! Text messages kept us informed. The staff was so helpful and a pleasure to work with. They worked so well with enterprise to make a car rental service so easy for us as well as working with State Farm. Thanks for a great experience !!! Elaine and Greg Fulton

My Experience - 5.0/5.0 -

Excellent job done. Car looks new!

Likely to Recommend - 5.0/5.0 -

Good service

Repair Quality - 5.0/5.0 -

Car looks great, like new!

Customer Service - 5.0/5.0 -

All good.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Nice work

Customer Service - 5.0/5.0 -

Good Communication

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great communication from estimate to completion of the repairs.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

They did a phenomenal job. The staff, especially Pat, we're extremely professional and helpful. They made sure I was fully satisfied. The service was above and beyond my expectations

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Already did this, but I was fully satisfied with the work and the service.

Customer Service - 5.0/5.0 -

This is my third answer to your request. I was totally satisfied. The staff went above and beyond. The work was flawless.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean