Gerber Collision & Glass - Rochester/Monroe Ave.
Gerber Collision & Glass - Rochester offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
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- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great work, car looks good
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Working with Gerber was an excellent experience. From the consistent communication to the work that was done on the car was truly amazing. It was a challenging for us since we were over 2 hours away from the location but they were so understanding and easy to work with.
Customer Service - 5.0/5.0 -
A+ customer service! They communicated on a regular basis, both via text and phone call. They were always so responsive to our questions.
Returned Clean
My Experience - 5.0/5.0 -
Great job. Looks like a new truck. Done before the time they said. And keep me informed. Thank you. I will let people know to go to you guys.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I just want to say thank you for doing such a great job and now I can rest because my baby is back home with daddy
My Experience - 5.0/5.0 -
Gerber your the best you did a excellent job job with my car and also I appreciate the extra things did with my car you guys are very friendly and professional thank you for all you do I would recommend anyone to use you to take care their car needs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I already did a survey how many do I have to do
Customer Service - 5.0/5.0 -
Everything worked out great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Your staff is amazing, particularly the ladi es in the office. I appreciate being given biweekly updates and the effort to complete the job on the target date.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 2.0/5.0 -
Door guard removed during repair and not replaced
Customer Service - 3.0/5.0 -
Nice
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything was wonderful, great communication, lovely staff. Only forgot to put my running boards back on! Oops! Other than that you all did a wonderful job! Thank you so much!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a wonderful job!
Customer Service - 5.0/5.0 -
Whole team was great, was in contact through the whole process
Likely to Recommend - 4.0/5.0 -
If someone were to ask me about collision services, I would say that I've personally worked with Gerber Collision, but it was 2 days later than expected and the desk lady wasn't very friendly. Maybe try somewhere else with better reviews, but ultimately it was great repair work and I walked away very pleased!
Repair Quality - 4.0/5.0 -
There were still a couple scratches, but barely perceptible so I'm over it!
Customer Service - 3.5/5.0 -
The desk girl (Julie?) wasn't very friendly, but Mallory was fantastic! Very helpful.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ozgur is great to work with
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Team did a phenomenal job of communication while the car was at the shop. Much appreciated.
My Experience - 5.0/5.0 -
The repairs were excellent. It took one week longer than initially stated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Repairs took at least 2 weeks which is understand for waiting on parts to come in but I got my car back with 2 speakers blown on the opposite sides of repair and my back speaker blown as if they were blasting my music while fixing my car. I didn’t bring my car in like that and they had the nerve to tell me it’s because my car is 10 years old . I didn’t bring my car in like that,’so why when I leave the lot my speakers are blown ? I wouldn’t recommend. I should have went to the Gerber I went to before in the past on E Ridge rd. Smh. They were fast and didn’t mess with things in my car.
Likely to Recommend - 1.0/5.0
Repair Quality - 3.0/5.0 -
The repair to the doors were fine. I was not happy about my blown speakers.
Customer Service - 3.5/5.0 -
They called every few days and updated me on my car .
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Every thing looked good like it never happened thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Every thing looks good
Customer Service - 5.0/5.0 -
They kept in touch with us through out the service