Gerber Collision & Glass - Rochester/Monroe Ave.

Likely to Recommend - 5.0/5.0 -

Totally

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very satisfied

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

My auto magic starter is not working anymore

Customer Service - 5.0/5.0 -

They were great with informing me about the progress of my vehicle

My Experience - 5.0/5.0 -

Angel was friendly and helpful.

My Experience - 5.0/5.0 -

Everyone made a process that I would expect to be filled with stops and snags so easy and (almost) painless. You have thought of everything possible to help the customer. Many thanks!

My Experience - 5.0/5.0 -

Gerber staff very helpful and communicated with us throughout the repair process Thank you

My Experience - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

I rarely recommend businesses to friends

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The drop off estimate process was very easy and helpful to work with alongside insurance carrier to address my repair needs. From there, setting up the repair appointment with a rental car was handled simply. Repairs were easy and fixed everything clean in a few days, much faster than I expected. Overall definitely a solid 100% satisfaction review!

My Experience - 5.0/5.0 -

The Kia looks great! Its like a brand new vehicle! I liked the updates you gave along the way. Thank you for washing and waxing it. And vacuuming. That was awesome. Everyone was great.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Just had some film on the glass in which I went back a few days later and they removed it very good service

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

service and people were very polite and helpful

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Work is professionally done; vehicle was clean when I got there. However, front right tire’s PSI was 41 while the others were 32, with the recommended being 35. The right side mirror was not put back on 100% to the original look. You can tell that it was removed and was not fitted back exactly. Minor detail but still important

Customer Service - 5.0/5.0 -

Mallory (apologies if I correctly spelt) was very professional

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Team did an amazing job on my vehicle. I’m so impressed with the level of communication during the repair process. Malorie did an amazing job. I’ve already recommended your company to a friend.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone was wonderful, helpful. The car repair is perfect and the car was cleaner than when I dropped it off—both inside and outside. Office personnel are outstanding!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

This is my shop I will always send my vehicles for collision repairs. The Monroe location. Hands down the best experience ever! They are super friendly and give you updates daily and make the process flawless! Thank you Gerber Monroe ave

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great service, my trucks looks like new inside and out

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Friendly, timely, repairs look good.