Gerber Collision & Glass - Rockford (Mi)

4.8 (5,269reviews)
96%
1201 Northland Dr,  Rockford,  MI  49341
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Gerber Collision & Glass - Rockford (MI) offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (5,269)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, clear and proactive communication, and timely repairs. Many highlight that repairs were completed ahead of schedule, with vehicles returned looking brand new. The team is frequently commended for keeping customers informed at every step through text messages and phone calls, making the process seamless and stress-free. Customers also appreciate the staff going above and beyond, including coordinating with insurance companies and rental agencies. A few customers noted areas for improvement such as occasional delays, incomplete repairs requiring return visits, and inconsistent communication in some cases, but these were largely offset by the shop's responsiveness in addressing concerns. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... car rental agency as a courtesy to me for pickup. The repairs were flawless. I was astounded about how good my vehicle looked, and how clean it was returned ..." Read more
"... regarding the time to be taken repairing the vehicle. The result was perfect and I appreciate the level of detail given to the repair. The car looks as good as new. ..." Read more
"... vehicle done 2 days ahead of the estimated date. The quality of the work and friendliness of staff was top notch!" Read more
"The repairs were seamless, comprehensive, and completed ahead of schedule. The Gerber team are pleasant and consumate ..." Read more
"Communication, ease of process, workmanship, and customer service were all top notch. I would recommend you ..." Read more
"Communication and responsiveness was great. I always knew where the repairs stood and any delays. Love the proactive outreach."
"Delayed multiple times with no good effective communication"
"Communication. I dropped off my vehicle and didnt hear anything until the day I needed to pick it up. I would have appreciated ..." Read more
"They always do such a great jobs with repairs. I love the communication on the status of the car and where it's at in the repair process. I've been there a ..." Read more

My Experience

The team were always in contact with me, so I knew what was happening with my car everyday. They made sure that all damaged areas from the accident were taken care of and covered by insurance. They looked out for me as their customer.

My Experience

Everyone I encountered was nice & professional. It was explained to me what you were going to do & it was done. I was pleased with the finished product. I also appreciated the daily update texts. It was completed a day earlier than projected. It was a good experience.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gerber does great work, has good customer service and fair pricing. Thank you.

Likely to Recommend

Repair Quality

Friendly, responsive, and quality work.

Customer Service

Darin is great to work with.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent results!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

None

Repair Quality

Customer Service

The following are the items that need to be completed after receiving the car. There are questionable cut outs for the lower driving lights, looks like they are rough cut at the ends not smooth. The front lower stripe appears to overl lap the front edge and is starting to peel up. The rear stripe lower round has bubbles in the radius and will fail. The small mud flaps were not installed, a couple on the passenger side and a couple on the driver side, need to be installed. There is a custom decals on each side of the car. I agreed to have the rear lower pieces on the rear bumper not replaced as it was minor. The last day I found out the the driver side door section of the decal was removed and was not replaced and left to me to deal with. Had I known that this was the case I would have instructed that the Decals be removed on both sides as they are not replaceable and they need to be removed so the car looks correct, and this is my request. The driver side rear wheel center cap has the chrome horse is missing and needs to be replaced. The driver side door has a existing hole that requires a plug was not installed and needs to be. There is a hole on the. Passenger side inner fender has a hole that need a plug that is missing. All the dirt front the accident that accumulated above the driver side wheel under the hood sand and debris was not cleaned. Some of the edges are not smooth where painted.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fast, great communication, easy to work with.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was very kind & helpful. Everyone was great. Thank you so very much.

Likely to Recommend

Everyone was great & all did great jobs

Repair Quality

Everyone was so nice & kind& helpful. Quick and efficient

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for having frequent updates, and for doing such a great job. If needed in the future, I will definitely use your business again!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very polite and courteous workers and worked hard to get the van finished before the weekend!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything from quote to getting work done was super smooth! And my car was done a few days earlier than anticipated!!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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